Location: Mumbai - Goregaon

Experience: 13 Years

Notice Period: Immediate Joiners Only

Position: Citrix L1 Support Engineer

Shifts: US Shifts/6 Days Working

Job Summary

We are looking for a Citrix L1 Support Engineer to provide first-level technical support for Citrix Virtual Apps and Desktops environments. The candidate will be responsible for monitoring, troubleshooting, and resolving basic end-user issues while ensuring timely resolution of incidents.

Key Responsibilities

- Provide L1 support for Citrix Virtual Apps and Desktops (VDI) environments.
- Troubleshoot login failures, session disconnections, slow performance, and application launch issues.
- Assist users with Citrix Workspace app installation, configuration, and connectivity issues.
- Perform basic checks on Citrix sessions, virtual desktops, and user access.




- Log, track, and update incidents using the ticketing tool.
- Escalate unresolved technical issues to L2/L3 teams as per SLA.
- Coordinate with users and other IT support teams to ensure timely incident resolution.

Required Skills
- Basic knowledge of Citrix Virtual Apps and Desktops (CVAD/VDI).
- Familiarity with Citrix Workspace app and remote desktop troubleshooting.
- Basic understanding of Windows OS, Active Directory, and user access management.
- Knowledge of incident management and ticketing tools.
- Positive communication, troubleshooting, and customer service skills.

📌 Citrix EngineerImmediate joiners only (Mumbai)
🏢 Anunta Tech
📍 Mumbai