CHIEF EXECUTIVE OFFICER (CEO)- For Mahindra PV, CV & Three-Wheeler Dealership

Key Responsibilities

- A. Business Strategy and Leadership
- Develop annual business plans, budgets and growth strategies for PV, CV and Three-Wheeler businesses.
- Drive revenue growth, profitability, market share and dealership expansion.
- Establish business objectives and KPIs for all departments and branches.
- Review performance regularly and take corrective action wherever required.
- B. Sales and Marketing
- Achieve monthly, quarterly and annual vehicle sales targets across all segments.
- Monitor retail sales, wholesale, bookings, deliveries, inventory and market share.
- Develop corporate, fleet, institutional, government and individual customer relationships.
- Drive lead generation, conversion, digital marketing, exchange sales and finance penetration.
- Ensure effective implementation of OEM sales schemes and promotional campaigns.
- C. Service and After-Sales Operations
- Ensure achievement of workshop revenue, labour sales, service retention and customer satisfaction targets.
- Improve workshop productivity, technician efficiency, service quality and turnaround time.
- Monitor warranty claims, free services, paid services, customer complaints and repeat repairs.
- Develop service networks, roadside assistance and fleet maintenance capabilities, particularly for CV and three-wheeler customers.
- D. Spare Parts and Accessories
- Ensure availability of genuine spare parts, accessories and lubricants.
- Control inventory ageing, stock shortages, dead stock and parts obsolescence.
- Improve parts sales, inventory turnover and departmental profitability.
- E. Financial Management and Profitability
- Prepare and monitor annual budgets, forecasts, cash flows and profit plans.
- Ensure achievement of dealership profitability, EBITDA and return-on-investment targets.
- Control operating expenses, employee costs, interest costs and other overheads.
- Monitor working capital, vehicle stock funding, floor-plan finance, receivables and payables.
- Review branch-wise and department-wise profit and loss statements.
- Ensure timely financial reporting, internal controls and coordination with Accounts, Finance and Audit teams.
- F. Inventory and Working Capital Management




- Maintain optimum vehicle inventory in line with demand and OEM guidelines.
- Control ageing vehicles, stock funding costs and slow-moving inventory.
- Monitor customer advances, vehicle financing, insurance receivables and outstanding balances.
- Ensure timely reconciliation of OEM accounts, bank accounts, financiers and other business accounts.
- G. Compliance and Risk Management
- Ensure compliance with GST, Income Tax, TDS, Companies Act, labour laws and other applicable regulations.
- Implement effective internal controls to prevent revenue leakage, fraud, financial irregularities and operational losses.
- Ensure compliance with OEM dealership policies, statutory vehicle documentation and applicable safety requirements.
- H. Human Resources and Team Management
- Lead and motivate sales, service, spare parts, finance, administration and support teams.
- Set performance targets and conduct periodic performance reviews.
- Develop leadership capabilities, training programmes and succession plans.
- Ensure discipline, accountability, productivity and retention of key employees.
- I. Customer Experience and OEM Relations
- Maintain strong relationships with OEM management, regional offices, banks, NBFCs, insurance companies and key customers.
- Ensure compliance with OEM standards, dealer audits, customer satisfaction indices and brand guidelines.
- Resolve critical customer complaints and improve customer retention and loyalty.
- J. MIS, Reporting and Governance
- Submit periodic business performance reports to the Board of Directors / Managing Director.
- Review sales, service, spares, profitability, cash flow, inventory and outstanding reports.
- Conduct regular performance meetings with departmental heads and branch managers.
- Provide data-driven recommendations for business improvement and expansion.

Key Performance Indicators (KPIs)



The CEO's performance will be assessed on the following parameters:

1. Vehicle sales and retail target achievement across PV, CV and three-wheelers.
2. Revenue growth and overall dealership profitability.
3. EBITDA, gross margins and operating cost control.
4. Workshop revenue, labour productivity and service retention.
5. Spare parts sales and inventory turnover.
6. Vehicle stock ageing and working capital efficiency.
7. Receivables collection and cash flow management.
8. Customer satisfaction and OEM performance ratings.
9. Statutory compliance and timely completion of audits and returns.
10. Employee productivity, team development and branch-wise performance.

Qualification and Experience

- Graduate or postgraduate qualification in Business Administration, Management, Finance or a related discipline.
- MBA in Marketing, Finance or Operations will be an advantage.
- Significant leadership experience in automobile dealerships, preferably with Mahindra or comparable OEMs across PV, CV and three-wheeler segments.
- Solid understanding of automobile sales, after-sales service, spare parts, dealership finance and OEM systems.
- Demonstrated ability to manage multiple branches, large teams, budgets and profitability.

Required Competencies

- Strategic thinking and business leadership.
- Strong financial and commercial acumen.
- Sales growth and customer relationship management.
- Operational efficiency and cost control.
- Decision-making, negotiation and problem-solving.
- Team leadership and performance management.
- Knowledge of statutory compliance, internal controls and risk management.
- Strong communication, reporting and analytical skills.

Authority and Accountability The CEO shall have authority, subject to the Board-approved delegation of powers, to manage day-to-day business operations, allocate resources, implement business plans, supervise departmental heads and take corrective actions to achieve approved targets. The CEO shall be accountable to the Board of Directors / Managing Director for overall business performance, profitability, compliance, customer satisfaction and sustainable growth of the PV, CV and Three-Wheeler businesses.

Pay: ₹90,000.00 - ₹110,000.00 per month

Work Location: In person

📌 Chief Executive Officer (CEO) (Siwan)
🏢 Siwan Tractors
📍 Siwan