: Chat Support Executive

Company: Goodveda Health Labs Pvt. Ltd.

Location: Noida, NCR

Job Type: Full-Time

Department: Customer Support

Industry: Healthcare, Ayurveda & Wellness

About Goodveda

Goodveda is a health and wellness brand offering Ayurvedic and nutrition-based solutions to help customers improve their health and well-being. We are looking for a customer-focused Chat Support Executive to handle customer queries, provide timely assistance, and ensure a smooth customer experience.

Key Responsibilities

- Respond to customer queries through live chat, WhatsApp, email, and other digital support channels.
- Provide accurate information about products, orders, payments, delivery status, and return or refund requests.
- Resolve customer complaints professionally and within the defined timelines.
- Assist customers with order placement, order tracking, and product-related queries.
- Coordinate with the sales, logistics, and other internal teams to resolve customer issues.
- Maintain records of customer interactions and update customer details in the CRM.
- Follow up with customers to ensure their concerns have been resolved.
- Maintain a professional, polite, and customer-friendly communication style.




- Meet customer support targets related to response time, resolution time, and customer satisfaction.

Required Skills & Qualifications
- Graduate or undergraduate candidates with relevant communication skills may apply.
- Excellent written communication skills in English and Hindi.
- Basic computer knowledge and familiarity with email and chat platforms.
- Ability to handle multiple customer conversations simultaneously.
- Good problem-solving skills and a customer-oriented approach.
- Ability to work in a team and manage customer queries patiently.
- Previous experience in chat support, customer service, e-commerce, or D2C support will be an advantage.

What We Offer
- Opportunity to work with a growing health and wellness brand.
- Supportive and skilled work environment.
- Learning and career growth opportunities.
- Salary as per experience and company standards.

How to Apply Interested candidates can share their updated resume at:

Email: [email protected]

Subject Line: Application for Chat Support Executive.

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person

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