- 7+ years of experience in end to end chargeback process/
- Strong understanding of e-commerce payment ecosystems and fraud typologies
- Experience with fraud detection tools and transaction monitoring systems
- Analytical mindset with excellent problem-solving abilities
- Knowledge of common fraud schemes including:
- Account Takeover (ATO) fraud
- Friendly fraud/false chargebacks
- Card testing fraud
- Synthetic identity fraud
- Triangulation fraud
- Refund fraud
- Familiarity with payment card industry (PCI) compliance requirements
- Excellent written and verbal communication skills
- Ability to work in a rapid-paced environment and manage multiple priorities
Preferred Qualifications
- Experience or exposure with major e-commerce platforms and payment gateways