We are looking for an experienced – Chargeback Analyst with deep domain expertise in managing e-commerce disputes from the merchant side. The role involves overseeing fraud and non-fraud chargebacks across all card networks, optimizing evidence strategies,

guiding junior analysts, and improving dispute recovery rates. The ideal candidate should have hands-on experience with processor portals, payment gateways, CRM tools, and a strong track record of improving win ratios while achieving daily operational targets.

Key Responsibilities:

● Support chargeback handling for card-not-present (CNP) transactions across all major card networks (Visa, MasterCard, Amex, Discover, etc.).

● Oversee the end-to-end process of gathering evidence from CRMs and payment systems to build strong representments.

● Operate across multiple processor portals (Stripe, Adyen, Worldpay, PayPal, etc.) and ensure compliance with individual card scheme regulations.

● Utilize CRM platforms (e.g., Shopify, Salesforce, Magento, Zendesk)



to extract customer data and communication records to support chargeback rebuttals.

● Identify root causes of recurring disputes and work cross-functionally to address gaps in fraud controls or customer service.

● Monitor updates to card network rules and ensure team alignment with industry standards.

Requirements:

● 1-2 years of hands-on experience in e-commerce chargeback and dispute resolution, with a focus on the merchant side.

● Solid knowledge of chargeback lifecycle and rules across all card networks in CNP environments.

● Expertise in using multiple processor portals and gateways for chargeback handling.

● Proficient with CRM tools to extract data for evidence compilation.

● Demonstrated success in improving dispute win ratios and achieving operational targets.

● Experience in coaching and mentoring junior team members.

● Strong analytical, communication, and process optimization skills.

📌 Chargeback Analyst (Chennai)
🏢 Straive
📍 Chennai