24 Oct
|
Wonder Cement
|
Udaipur
24 Oct
Wonder Cement
Udaipur
Own CRM and ORM strategy across all customer and online touchpointsDrive CSAT outcomes and conversion percentage — primary KPIs for this roleOversee tool stack — MS Dynamics (CRM), Locobuzz (ORM), and CallCentre operationsPresent CRM and ORM performance metrics to Head of Branding and managementSet SLA frameworks for response turnaround — online and offline Manage and develop AM-CRM and AM-ORM — set KPIs and reviewperformanceCoordinate with Digital Manager on ORM protocol and social listening integrationIdentify patterns in customer complaints and feedback; loop insights into marketing and product teams
📌 CBC - CRM & ORM Lead - Senior Manager (Udaipur)
🏢 Wonder Cement
📍 Udaipur