Position: Branch Support Manager

Department: Central Branch Operations

Location: Goregaon (East) Mumbai

Education: Qualified CA

Experience: 0 - 1 years

Key responsibilities

- Act as the primary point of contact for all branch-level operational queries and escalations from internal teams and customers.
- Coordinate with cross‑functional teams (operations, IT, finance, compliance, etc.) to resolve branch issues within defined timelines.

- Monitor day‑to‑day branch activities to ensure adherence to standard operating procedures and service quality benchmarks.
- Support branches during recent product/process rollouts, ensuring proper communication, training, and documentation.
- Analyze recurring issues, identify root causes, and drive process improvements to reduce errors and TAT.

- Prepare and share periodic MIS/reports on branch support tickets, resolutions, and service trends with management.




- Assist in audits and compliance reviews by providing data, clarifications, and ensuring closure of audit points.
- Guide and mentor junior branch support executives, allocating work and tracking productivity.

- Maintain updated knowledge of systems, policies, and regulatory guidelines relevant to branch operations.

Required skills and competencies

- Strong understanding of branch operations and customer service processes.
- Excellent communication and coordination skills to work with multiple stakeholders.
- Problem‑solving attitude with ability to handle pressure and time‑bound escalations.
- Proficiency in MS Office (Excel, PowerPoint, Word) and ticketing/CRM tools.
- Attention to detail, documentation skills, and high ownership of task

📌 CA Fresher - Mumbai (Goregaon East)
🏢 Kotak Life Insurance
📍 Mumbai