Company Description SkillsNCR is an education and capability-development initiative of Nervescape Analytics LLP that helps learners and families make better decisions about learning and professional growth. The organization focuses on understanding what truly holds a learner back before recommending courses, tutors, or programmes. Its approach begins with careful diagnosis of goals, gaps, and constraints, followed by tailored recommendations and clear expectations for progress.

SkillsNCR currently serves school students and parents in Gurugram, as well as final-year students, recent graduates, and early-career professionals through its WorkReady programs in data, automation, applied AI, business processes, professional communication, and workplace delivery. The initiative is built around practical work, regular feedback, and accountability, avoiding generic solutions and inflated promises to make capability development more targeted and trustworthy.

SkillsNCR | Gurugram (Gurgaon)

Job Type: Full-time | 100% Work From Office

Location: Gurugram, Haryana — Strictly On-site

Starting Salary: ₹25,000–₹30,000 per month

Probation Period: 2 months

Experience: 0–3 years (exceptional freshers are welcome)

The Role : We are looking for a multi-skilled, proactive and exceptionally well-spoken Business & Operations Associate who can handle a variety of responsibilities with professionalism, confidence and ownership.

This is not a conventional administrative or back-office position.

The ideal candidate is a quick learner, an excellent communicator, highly organised and comfortable switching between customer interactions, business coordination, digital tools and day-to-day operations.

You will work closely with the leadership team and gain exposure to several aspects of running and growing a business.

Key Responsibilities

1. Communication & Customer Relations

- Handle customer inquiries professionally over phone, WhatsApp, email and in person.
- Communicate confidently with parents, prospective customers, partners and vendors.
- Follow up with leads, schedule consultations and support customer onboarding.
- Maintain a positive, responsive and professional customer experience.

2. Business Operations & Coordination

- Assist with daily business activities, scheduling, documentation and follow-ups.
- Maintain accurate records, trackers and basic operational reports.
- Coordinate meetings, appointments, service arrangements and vendor activities.
- Track pending tasks and ensure timely closure.

3. Sales & Growth Support

- Support lead management, customer outreach and conversion follow-ups.
- Assist with promotional campaigns,



events and local business-development activities.
- Maintain CRM records and provide regular updates on leads and customer engagement.
- Identify opportunities to improve customer experience and business processes.

4. Digital & Marketing Support

- Help manage basic social media, WhatsApp Business and digital communication.
- Prepare presentations, spreadsheets, simple reports and marketing content.
- Use productivity and AI tools to improve efficiency.
- Coordinate with external marketing, design or technology partners when required.

5. Executive Assistance

- Support leadership with research, coordination, communication and execution of priorities.
- Handle confidential business information responsibly.
- Take ownership of assigned activities from initiation to completion.

What We're Looking For

Communication excellence is non-negotiable.

- Exceptional verbal and written communication skills in English and Hindi.
- Confident, articulate and comfortable speaking with people from different backgrounds.
- Sharp thinking, strong comprehension and practical problem-solving ability.
- High levels of initiative, ownership, reliability and attention to detail.
- Comfortable with computers, spreadsheets, email, internet research and modern digital tools.
- Ability to multitask, prioritise and work independently.
- Professional presentation, positive attitude and strong interpersonal skills.
- Willingness to learn recent responsibilities and adapt to a growing business.

Preferred but not mandatory:

- Experience in customer relations, operations, executive assistance, admissions or business coordination.
- Familiarity with Google Workspace, Microsoft Office, Canva, CRM or AI productivity tools.
- Experience in an education business, service company or startup.

We value capability, communication and attitude more than degrees or job titles. Compensation & Growth

- Starting compensation: ₹25,000–₹30,000 per month, depending on skills and experience.
- Probation: Initial 2 months, with performance evaluation for confirmation.
- Opportunity to learn multiple business functions directly from leadership.
- Scope for increased responsibilities and career growth based on performance.

Important: Work Location

This position is strictly work from office in Gurugram (Gurgaon).





Remote work, hybrid work and work-from-home arrangements are not available.

Only candidates who are based in Gurugram or can reliably commute to the workplace every working day should apply.

How to Apply

Interested candidates should share at [email protected]:

1. An updated resume.
2. A brief introduction explaining their relevant skills and why they are suitable for this role.
3. Current location, relevant experience, salary expectations and earliest joining availability.

Selection Process: Initial screening, communication assessment and personal interview. We're looking for someone who doesn't just complete tasks, but takes ownership, communicates brilliantly and makes things happen.

SkillsNCR | Gurugram

Role Description The Business Operations Associate is a contract role in a hybrid setup, based in Gurugram with some flexibility for work from home. The associate will support day-to-day operational activities across SkillsNCR’s school/parent and WorkReady initiatives, including scheduling sessions, coordinating with learners, families, and partners, and maintaining accurate records.

Responsibilities include tracking operational metrics, assisting with basic financial processes (such as invoicing and payment tracking), and preparing simple reports or summaries for the team. The role also involves streamlining workflows, documenting processes, and ensuring smooth communication among internal stakeholders.

The Business Operations

Associate will collaborate closely with team members to improve operational efficiency and help deliver a consistent, reliable experience for learners and families.

Qualifications

- Candidates should possess strong Business Operations skills, including coordination, process documentation, and basic project tracking.
- Candidates should possess solid Interpersonal Skills to work effectively with learners, families, and internal team members.
- Candidates should possess Analytical Skills to interpret operational data, identify patterns, and suggest improvements.
- Candidates should possess clear and professional Communication skills for email, messaging, and simple report writing.
- Candidates should possess basic Finance skills, such as handling invoices, payment records, and simple expense tracking.
- Additional beneficial qualifications include high attention to detail, comfort with spreadsheets and productivity tools, ability to manage multiple tasks, and a proactive approach to problem-solving.
- A bachelor’s degree in business, commerce, economics, or a related field, or equivalent practical experience, is preferred.

📌 Business Operations Associate (Gurugram)
🏢 SkillsNCR
📍 Gurugram