Key Responsibilities:

A.

Sales

Management

- Develop and implement strategies to achieve monthly and annual vehicle sales targets.

- Monitor new vehicle sales, enquiries, test rides, bookings, retail sales, and customer follow-ups.

- Drive lead generation through walk-in customers, digital enquiries, referrals, and local marketing activities.

- Monitor sales executives' performance and ensure achievement of individual and team targets.

- Coordinate with finance and insurance partners to improve vehicle financing and insurance penetration.

- Ensure proper vehicle stock planning, allocation, billing, delivery, and inventory control.

- Review competitor activities, market trends, and customer preferences to improve sales.

- Build solid relationships with customers and improve repeat business and referrals.

B.

Service

Management

- Oversee daily workshop operations, vehicle servicing, repairs, and maintenance activities.

- Ensure achievement of service revenue, labour sales, and workshop productivity targets.

- Monitor service appointments, vehicle inflow, job cards, turnaround time, and delivery schedules.

- Ensure high standards of repair quality and customer satisfaction.

- Handle escalated customer complaints and ensure timely resolution.

- Monitor service advisors, technicians, and workshop supervisors.

- Ensure availability and proper management of spare parts and consumables.

- Improve customer retention through service reminders, follow-ups, and customer relationship activities.

C. Business & Financial Management

- Prepare and monitor monthly, quarterly, and annual business plans.

- Track sales revenue, service revenue, gross margins, operating expenses, and overall profitability.





- Monitor dealership performance against targets and take corrective action when required.

- Control operational costs and ensure effective utilization of manpower and resources.

- Review daily, weekly, and monthly MIS reports and present business performance to senior management.

- Ensure proper cash handling, billing controls, documentation, and internal processes.

D. Team Management & Leadership

- Lead and supervise sales, service, CRM, spare parts, and support teams.

- Set departmental targets and review employee performance regularly.

- Recruit, train, coach, and motivate employees to achieve business goals.

- Conduct regular review meetings with department heads and team leaders.

- Maintain discipline, teamwork, productivity, and professional conduct across departments.

- Identify training needs and develop employee performance improvement plans.

E.

Customer

Satisfaction & Compliance

- Ensure excellent customer experience from enquiry to vehicle delivery and after-sales service.

- Monitor customer feedback, complaints, satisfaction scores, and retention levels.

- Ensure compliance with dealership policies, manufacturer standards, warranty procedures, and applicable regulations.

- Maintain showroom and workshop standards, safety practices, and proper documentation.

- Coordinate with the manufacturer or dealer principal on business reviews, audits, and operational improvements.

- Contact HR : (phone hidden)

- Automobile Experience Mandatory- 10 to 15 years.

- Karaikudi and Pudukkottai locations.

Pay: ₹45,000.00 - ₹60,000.00 per month

Benefits

- Cell phone reimbursement

- Paid sick time

- Provident Fund

Work Location: In person

📌 Business Head (Pallathur)
🏢 Anaamalais Royal Enfield
📍 Pallathur