Group Company: AU Small Finance Bank Limited

Designation: Branch Relationship Manager Swadesh Banking

Office Location:

Position description: Responsible for managing and deepening relationships with customers at the branch, driving sales of banking products, and ensuring superior customer service and compliance.

Primary Responsibilities:

- - Manage and grow a portfolio of customers
- Cross-sell banking products (liabilities, assets, insurance)
- Ensure high customer satisfaction and retention
- Conduct regular client meetings and reviews

- Ensure compliance with KYC and banking norms

Additional Responsibilities:

- - Support branch acquisition targets
- Coordinate with product and operations teams

- Maintain MIS and customer records

Reporting Team

- Reporting Designation:
- Reporting Department:

Educational qualifications preferred

- Category:
- Field specialization:
- Degree:
- Academic score: Minimum 55%
- Institution tier: Tier 1 / Tier 2

Required Certification/s: NISM / IRDA (preferred)

Required Training/s: Relationship Management, Core Banking

Required work experience

- Industry: Banking, Financial Services
- Role:



Relationship Management, Sales
- Years of experience: 3 to 7

Key Performance Indicators: - Portfolio growth

- Cross-sell ratio
- Customer satisfaction score
- Compliance adherence
- Revenue per customer

Required Competencies: - Customer Orientation

- Sales Drive
- Communication
- Relationship Building
- Problem Solving

Required Knowledge: - Banking products

- KYC & compliance
- Financial planning
- CRM tools

Required Skills: - Interpersonal skills

- Presentation
- MS Office
- Analytical thinking

Required abilities

- Physical: NA
- Other: High integrity, Adaptability

Work Workplace Details: Branch-based, customer-facing

Specific requirements

- Travel: Yes – local client visits
- Vehicle: Two-Wheeler Vehicle
- Work Permit: Must be authorized to work in India

Other details

- Pay Rate: Fixed + Incentives
- Contract Types: Full-time, Permanent
- Time Constraints: Standard banking hours
- Compliance Related: Adherence to RBI and internal policies
- Union Affiliation:

📌 Branch Relationship Manager Swadesh Banking (Rajasthan)
🏢 AU Small Finance Bank
📍 Rajasthan