"MANDATE:

1- Experience: 10+ years in Retail banking- CASA with Team Handling

2- Qualification: Graduation mandatory

1. Should not Exceed above 45 Years of age"

This role involves managing the financial and non-financial responsibilities of a branch, ensuring compliance, and leading a team to achieve business targets.

Financial Responsibilities

- Devise action plans for the branch to meet liability business targets, including CASA book size, yield, fee-based income, and business quality.
- Effectively manage the sales and service environment of the branch.
- Actively identify and establish business relationships with retail customers.
- Strategize sales direction for cross-selling and sales planning, monitor and improve sales productivity.
- Organize various sales campaigns and promotions.
- Achieve business targets on book size, yield, fee-based income, and customer quality.
- Lead the branch team to achieve profit targets.
- Support an environment that promotes customer care, making customers feel welcomed, significant, and engaged.

Non-Financial Responsibilities

- Coordinate with BOSM and Team Leaders for business development.
- Adopt a customer-centric approach and deepen customer relationships.
- Supervise day-to-day branch functions, including vault, drawer, and ATM balancing, and oversee teller and customer service duties.
- Provide guidance and support for current product launches.
- Ensure business turnaround time (TAT) superior to competition, in line with bank standards.
- Monitor and control the cost of acquisition of local sales channels/FOS and manage branch expenditures and administration.
- Ensure ethical practices in acquisition and servicing.




- Monitor branch performance weekly in terms of business targets achieved.
- Responsible for efficient operations, customer service, and marketing for all retail banking products.
- Develop alternative channels for CASA business sourcing.
- Proactively seek solutions that benefit the customer and the bank.

People Management

- Plan manpower for branch staff and conduct performance appraisals.
- Improve efficiency and productivity of staff and branch turnaround time.
- Ensure the team is committed and customer-focused.
- Achieve high employee satisfaction and retention of good performers, manage attrition through motivation and job satisfaction.
- Identify and carry out actions related to business growth.
- Train branch staff periodically in new products, features, and competition.
- Assist in devising and implementing a customer acquisition and retention program.

Compliance & Risk Responsibilities

- Adhere to regulatory compliance, bank policies and procedures, and the bank's code of conduct.
- Ensure no third-party information disclosure in any form.
- Address critical issues and potential conflicts candidly and timely.

Qualification Graduate, preferably Post Graduate/MBA.

Relevant Experience

10+ years of banking experience.

Functional Competencies

- Experience in heading a branch with responsibility for overseeing daily operations and ensuring service quality standards are maintained.
- Knowledge of branch banking compliance and processes.

Behavioral Competencies

- Selling and negotiation skills.
- Clear communication and motivation.
- Enhances customer experience.
- Team management with leadership skills.

Pay: ₹800,000.00 - ₹1,200,000.00 per month

Work Location: In person

📌 Branch Manager-CASA-Balesar
🏢 3ginfoservices
📍 Balesar