ESSENTIAL DUTIES AND RESPONSIBILITIES

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- Verifies payments and ensures that all required paperwork is accurately completed including check numbers and amounts paid

- Day to day processing and allocating of cash received to appropriate clients and invoices
- Contact clients directly and liaise with the collections team, to ensure unidentified receipts are worked on each day and kept at an absolute minimum
- Contacts customers when necessary to determine proper payment application • Maintains customer files and all related information in computer system.
- Escalate unresolved issues/concerns
- Participate in special department projects/initiatives as directed
- Daily Balancing of the bank statements and ERP payment posting
- Research customer duplicates and erroneous payments
- Assist in the month end processes as needed
- Responding to queries from the Collections & Billing teams in a timely manner
- Demonstrate the ability to handle situations which may require adaptation of response according to customer response
- Performs other duties as assigned

📌 Associate Specialist Cash Applications (Pune)
🏢 XPO INDIA SHARED SERVICES
📍 Pune