Associate Relationship Manager - Affluent_AFFLUENT_0832_0871_1005424 Handle Personalized Service Requests of Affluent (Solitaire) Customers and Deliver TAT.

Ensure Strict

Adherence to Regulatory Requirements for Affluent Customer Segment. Coordinate with Internal Teams – CPC / RPC / Investment Desks for Execution of Service Requests of Affluent Customers.

Manage

Complaints and Ensure Resolution within TAT.

Ensure Higher Customer Wallet

Share through Service to Sales Cross-Sell and Deepening of Banking Relationship.

Deliver

Performance on Service-Quality Scorecard Visit Customers for Service Related and Profilers. Excellent written and oral communication skills Excellent Communication Skills with Customer Service Orientation. Courteous, Patient and Polite. Team Player. Knowledge of Microsoft Excel. Understanding of Banking Norms and Processes.

📌 Associate Relationship Manager - Affluent Customer Segment (Surat)
🏢 Kotak Mahindra Bank
📍 Surat