Responsibilities for the job

Data Analysis & Dashboards

- Create & Publish Dashboards, Business reports, governance meeting PPT decks, and MIS.
- Perform data analysis to track trends, patterns in data using SQL, Python, to facilitate business decisions.
- Create automated reports.

Payout & Project Management

- Payout Calculation & Management.
- Drive automation of Payout calculation & other operational processes.
- Participate in system integration projects, do UAT.

System-related operational issues & complaint management

- Do RCA to resolve system-reconciliation issues.
- Day-to-Day issue resolution and co-ordination with partners (LMS / API related).
- Customer Service Coordination (related to customer complaints on refunds, DPD reporting, settlement & other issues).
- Audit Query Resolutions.

📌 Associate - Product Partnership - RF (New Delhi)
🏢 Hero FinCorp
📍 New Delhi