- Own renewal targets and implement strategies to improve persistency.
- Monitor renewal KPIs and drive corrective actions.
- Identify at-risk customers and execute retention interventions.
- Lead data-driven renewal planning with dashboards and insights.
- Improve renewal processes and governance.
- Collaborate with cross-functional teams.
- Drive digital renewal journeys.
- Lead, coach, and develop the renewal team.
- Responsible to improve Cross sell the policies to the existing Customers
- Responsible to improve Upsell and Rider attachments
Key Requirements – Education & Certification
- 10–15 years in renewal/retention roles (preferably BFSI).
- Proven leadership & persistency improvement history.