Tailored Residential Property Management with Brightstone Managing housing complexes, residential townships, and residential communities requires subject matter expertise, customised services, and a commitment to creating a seamless yet enjoyable living experience. At Brightstone, we are setting a new standard for excellence in residential property management, focused on enhancing resident satisfaction and property value for housing societies nationwide.

Role: Assistant Property Manager CRM Business: Property and Asset Management.

What this job involves You will be JLL's front liner at the site for anticipating guest needs and resolving all customer-related concerns. Your role is to ensure that customer service is maintained as per the standards set by us. Your day-to-day activities will involve:

- Receiving calls and emails from clients to ensure closure of complaints and communicating the actions taken to the stakeholders in a poised and confident manner.
- Taking ownership of the request or complaint and ensuring they are handled effectively within TAT.
- Monitoring the helpdesk and customer service executives on a regular basis.
- Taking daily rounds of the premises and reporting any lapses/observations to the relevant team.
- Conducting timely Customer Feedback Surveys and sharing the reports with the client/management.
- Cooperating, coordinating, and communicating with other departments to ensure a good customer experience and sharing consolidated feedback reports with the team for improvement of services.
- Helping to ensure that any complaint/request and/or emergencies are handled in an expeditious manner (as per JLL policies) and contacting the proper authorities when needed.




- Being familiar with the building operating procedures manual (lost and found, timings, ID card application, permission forms, etc.).
- Helping in activities like filing, checking, and maintaining inventory records, DMR, MMR, clubhouse reports, etc.
- Managing and participating in events/parties/CSR activities, general maintenance, and guest handling.
- Acting as a secondary point of contact for all occupants in case of client escalation.
- Preparing and approving the working schedule/rostering for the helpdesk team as per the operational requirements to maintain and operate the property at an optimum level.

Reporting You will be reporting to the Property Manager.

Sound like you? Here is what we're looking for:Meticulous and Analytical You must pay attention to detail and have excellent problem-solving skills. You would also use logic and reasoning to identify alternative solutions, conclusions, or approaches to problems. Handling complaints, settling disputes, resolving grievances and conflicts, or negotiating with others.

Qualifications You will have a relevant educational background in hospitality studies, which is preferred, with a minimum of 2-3 years of work experience OR 4-5 years of experience in client-facing roles.





- Good communication skills with speech clarity and fluency in English will be important.
- Willingness to work in flexible shifts, weekends, and holidays as per requirement will be a must.
- A basic understanding of operating computers, mobile applications, and MS Office (Excel, Word, PowerPoint) is an added advantage.

Location In office - Mumbai, MH

Scheduled Weekly Hours 48

If this resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!

At Brightstone, we're committed to redefining residential property management across India through innovation, expertise, and our drive for excellence. Our people are our greatest asset when it comes to achieving this - professionals who bring passion and precision to every aspect of residential property management.

How to Apply Please submit a tailored CV detailing your experience relevant to this role.

Find out more about us here.

Brightstone Privacy Notice Brightstone, with its affiliates, is a leading service provider of residential property management services in India. We take our responsibility to protect the personal information provided to us seriously.

Generally, the personal information we collect from you is for the purposes of dealing with your inquiry.

We endeavor to keep your personal information secure with an appropriate level of security and keep it for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how Brightstone processes your personal data, please view our Privacy Statement.

Locations On-site

📌 Assistant Property Manager CRM (India)
🏢 JLL
📍 India