An Operations Manager is responsible for overseeing the daily operations of the hotel to ensure efficiency, guest satisfaction, and profitability.

Key Responsibilities:

- Operational Management
- Supervise daily hotel operations across all departments (Front Office, Housekeeping, F&B;, Maintenance, Security).
- Ensure smooth coordination between departments.
- Maintain service standards and operational policies.
- Staff Management
- Recruit, train, and supervise staff.
- Prepare duty rosters and manage workforce planning.
- Monitor employee performance and conduct evaluations.
- Promote teamwork and discipline.
- Guest Service & Satisfaction
- Ensure high-quality guest service at all times.
- Handle guest complaints and resolve issues professionally.
- Monitor guest feedback and implement improvements.
- Financial & Budget Control
- Assist in preparing and managing budgets.
- Control operational costs and minimize wastage.
- Monitor revenue, expenses, and profitability.
- Ensure proper billing and cash handling procedures.
- Quality & Compliance
- Maintain hotel hygiene, safety, and legal standards.
- Ensure compliance with company policies and government regulations.




- Conduct regular inspections and audits.
- Inventory & Vendor Management
- Oversee purchasing and inventory control.
- Manage vendor relationships and negotiate contracts.
- Ensure timely availability of supplies.
- Maintenance & Asset Management
- Ensure regular maintenance of property and equipment.
- Coordinate with engineering for preventive maintenance.
- Maintain infrastructure and facilities in good condition.
- Reporting & Documentation
- Prepare daily, weekly, and monthly operational reports.
- Analyze performance indicators and take corrective action.
- Maintain accurate records and documentation.
- Marketing & Business Support
- Support sales and marketing initiatives.
- Coordinate for corporate bookings and events.
- Improve occupancy and guest retention.
- Crisis & Risk Management
- Handle emergencies and unexpected situations.
- Implement safety and disaster management procedures.
- Ensure security of guests, staff, and assets.

Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹35,000.00 per month

Perks

- Food provided

Work Location: In person

📌 Assistant Operations Manager (Kozhikode)
🏢 Nexstay Hotels & Resorts
📍 Kozhikode