Roles & Responsibilities:

Sales and Customer Acquisition:

· Work on achieving volume/ revenue targets set by the vertical in terms of getting direct import and export customer’s (Consignee), forwarder’s and CHA’s container volume in CFS

· Create a plan to target and acquire new customers out of the allocated list of customers

· Map the details of all existing and potential customer with focus on Direct Importers and Exporters, CHAs and Forwarders with their area of operations

· Track, analyze and report market development periodically

· Market the CFS services which includes Exports, Imports, Reefer activities, ODC handling and value added services to prospective customers mainly consignees, International & Domestic forwarders and CHA’s

· Generate revenue by adding in new customers and increase business from existing customers by increase their wallet share

· Do market research to identify large Importers and Exporters who requires CFS services and share the findings with CFS Management

· In conjunction with Sales Head methodically set monthly, quarterly and annual volume targets based on individual client’s total volume and the market share required by the CFS

Client Management:

· Develop and nurture professional and personal relationships with key resource and touch points across assigned client base:



engagement to facilitate and ensure client satisfaction, business retention and opportunity development

· Via client engagement tactics consistently strive to create top-of-mind awareness and identity for the CFS

· Maintain excellent customer relationship and provide customer service support including customer feedback on services

· Visit customers on regular basis, discuss and understand their requirement, finalize commercials and conclude the business

· Visit each assigned client at a frequency determined by and consistent with business value and potential

· Formally and immediately notify each client of any developments, circumstances or incidences likely to impact their business

· Apply commercial judgment to identify and convert cross-selling opportunities

· Ensure client rebate is as per stipulated guidelines by the CFS management

· Implement and monitor CRM program for respective clients

Desired Candidate’s Profile:

Skills:

· Should be able to identify potential opportunities in the market and bring in new business

· Should have positive communication skills and positive attitude.

· Able to contribute in generating revenue and meet the set target individually

· Should be flexible to travel across PAN India

📌 Assistant Manager - Sales & Marketing (Mundra)
🏢 ALLCARGO
📍 Mundra