Role & responsibilities

1. Quality Assurance & Product Testing

- Ensure inspection and testing of jumbo reels, finished reels, and sheet products.
- Ensure compliance with product specifications, customer requirements, and approved SOPs.
- Review and update SOPs to strengthen quality systems.

2. Customer Complaints & Root Cause Analysis

- Investigate customer complaints and identify root causes.
- Coordinate with production teams to implement corrective and preventive actions.
- Track action effectiveness, ensure timely closure, and coordinate reporting with sales teams.
- Visit customers when required to resolve quality concerns.

3. Process Quality & Continuous Improvement

- Analyze production and quality data to identify trends, deviations, and improvement opportunities.
- Conduct benchmarking of tissue products against industry-leading competitors.
- Identify quality, process control, and safety gaps and drive corrective actions.




- Participate in WCM and continuous improvement initiatives.

4. Laboratory & Quality Systems Management

- Ensure availability of laboratory chemicals, testing materials, and analytical equipment.
- Maintain laboratory instruments and ensure timely calibration.
- Ensure compliance with customer requirements, regulatory standards, and product specifications.

5. Team Management & Reporting

- Lead, train, and develop team members in technical capabilities, quality orientation, and safety awareness.
- Coordinate with production, sales, technical, and support teams.
- Prepare and review monthly quality reports covering rejections, customer complaints, deviations, CTQ trends, and key quality indicators for PM 5 and PM 7

📌 Assistant Manager-Quality Assurance (Lalkuan)
🏢 Spectrum Talent Management
📍 Lalkuan