Job Title: Assistant Manager - Hub Operations Band: 3

Reports to: Senior Manager - Operations

Function: Operations

Assistant Manager - Hub Operations is responsible for managing Hub activities. He/She is accountable for ensuring packages are sorted accurately and loaded onto appropriate feeders/ aircrafts for movement to next location. The Hub Supervisor ensures loads are dispatched on time and to the appropriate locations. This position supervises unloaders, sorters and part-time supervisors.

JOB ROLE & RESPONSIBILITIES:

Coordinates Hub and Sort Operations

· Analyzes volume projections from load forecast plans to ensure adequate staffing.

· Reviews daily operational reports to manage productivity, performance and service.

· Collaborates with aligned support functions (e.g. Industrial Engineering, Training, Human Resources etc.) to plan day to day activities.

Monitors Safety Compliance

· Serves as Co-Chairperson for the Comprehensive Health and Safety Process (CHSP) Committee to ensure committed processes are in place.

· Works with Human Resources to ensure the implementation and maintenance of a Health and Safety Plan.

· Provides the time and resources necessary to ensure that health, safety, and compliance standards are adhered to and met.

�� Maintains updated employee training and certifications to provide a safe, proficient work environment.

· Utilizes individual and group conversations, active support of safety committees, and leads by example to raise health, safety, and compliance awareness.

· Conducts audits to ensure compliance with local, state and country guidelines for safety, hazardous materials etc.

· Solicits input from team members and employees to improve the work setting.

Supervises and Develops Others

· Determines employees’ training needs to produce continuous development plans.

· Provides on-going feedback and support to improve performance.

· Conducts performance evaluations in a consistent, fair and objective manner to encourage continuous performance improvement.





· Holds others accountable to established performance levels to achieve individual and group goals.

· Resolves individual and group performance issues in accordance with company’s policies and procedures in a timely manner to motivate and foster teamwork.

Manages Internal and External Customer Needs

· Ensures healthy employee relations so as to minimize the number of grievances.

· Supervises Assistance of Internal and External Customer Needs

· Attends Hub pre-sort meetings to understand operational needs.

· Collaborates with internal customers to ensure loads are processed on-time according to service commitments.

· Communicates cross-functionally (e.g. Other Hub supervisors, Engineering, Security, Human Resources, etc.) to ensure equipment is serviced, staffing aligns with the pre-sort plan, and packages are sorted correctly.

Supports Collaborative Work Environment

· Communicates and presents operational objectives, changes and updates to ensure a well-informed and focused workgroup.

· Provides communication and training to employees to share updates on new services and procedural changes.

· Evaluates employee relations/morale issues to identify areas of concern before they negatively impact performance and service.

· Develops and maintains working employee relationships to promote positive labor relations.

SKILLS AND KNOWLEDGE REQUIREMENTS

· Good experience in managing hub operations (middle mile)

· Knowledge of budgeting and accounting principles.

· Skill in budget preparation and forecasting.

· Experience in handling workflow.

- Negotiation skills and the ability to develop strong working relationships.

· Good listening skills and the ability to anticipate business needs.

· Knowledge of CRM software and Microsoft Office Suite.

· Customer service attitude with excellent negotiation skills.

Educational Qualifications

· Bachelor’s Degree or equivalent

Relevant Experience

· 5-6 years of relevant experience in similar capacity and industry

Competencies

· Achieve Result

· Serve and Delight our customers

· Collaborate and Partner with others

· Engage, Inspire and Develop people

📌 Assistant Manager - Hub Operations (Gurugram)
🏢 MOVIN Express
📍 Gurugram