Company Description LG Electronics is a global leader in technology and consumer electronics, dedicated to creating solutions for a better, smarter everyday life. With more than six decades of history, over 100 subsidiaries, and an international workforce of over 75,000 professionals, LG operates on a truly global scale. The company delivers innovative products and services across Home Appliance Solution, Media Entertainment Solution, Vehicle Solution, and Eco Solution businesses, enhancing life in residential, entertainment, mobility, and HVAC sectors.

LG is also expanding into growth areas such as AI Home, smart factories, robotics, and platform-based services like webOS, leveraging strengths in both consumer and B2B technologies. Guided by its Jeong-do Management philosophy, LG promotes integrity, transparency, customer value creation, and a people-oriented culture that encourages collaboration, creativity, and growth.

Role Description The Area Service Manager is a full-time, in office role based in Panaji, responsible for overseeing service operations and customer support activities within the assigned territory. This role includes managing service centers and field service teams, ensuring timely installation, maintenance, and repair of LG products, and maintaining high service quality and customer satisfaction.

The Area Service

Manager monitors service performance metrics, handles escalated customer issues, and implements process improvements to optimize turnaround times and efficiency. Daily tasks involve coordinating with sales and logistics teams, managing spare parts availability,



conducting audits and training for service partners, and ensuring compliance with LG policies and safety standards. The role also includes preparing reports, forecasting service requirements, and supporting regional initiatives that enhance the overall customer experience.

Qualifications

- Strong service operations and field management skills, including experience overseeing service centers or technical teams.
- Technical aptitude in consumer electronics or home appliances, with the ability to understand product functionality and diagnostics.
- Customer service and relationship management skills to handle escalations and build long-term trust with customers and partners.
- Analytical and reporting skills for monitoring KPIs, service quality, and operational efficiency.
- Team leadership and people management capabilities, including coaching, performance management, and partner coordination.
- Effective communication and collaboration skills to work with cross-functional teams such as sales, logistics, and headquarters functions.
- Organizational and time-management skills to handle multiple service requests, schedules, and regional priorities.
- Bachelor’s degree in engineering, business, or a related field; relevant experience in service management within electronics or similar industries is preferred.
- Proficiency in standard office software and service management tools; familiarity with CRM or ticketing systems is an advantage.
- Willingness to travel within the area as needed and to adhere to LG’s Jeong-do Management

📌 Area service manager (Panaji)
🏢 LG Electronics
📍 Panaji