Job Purpose

Bajaj Finance Ltd.

Culture Anchor: Have high ambitions - Inspires the team to aim for higher targets and supports in achieving them. Own It - Acknowledges uncertainty and makes changes in own decisions/actions for better outcomes.

Duties and Responsibilities

- To achieve collection targets of the area assigned, ensuring meeting PL Roll Back Targets/PSBL collection target, meeting the Target on Cost of Collections.

- Control delinquency and focus on Write-off.

- Ensuring documented feedback.

- Ensuring legal tools of 138 /arbitration summons, warrants are executed along with legal team.

- Ensuring audit queries are complied with.

- Ensuring adequate Feet on Streetavailability area-wise / bucket-wise / segment-wise.

- Manage productivity by fixing productivity parameters for Collection Officers / Agencies / DMAs, monitoring performance against set parameters and Weekly review with the collection executives.

- Ensuring background and reference check of agencies / DMAs being appointed.





- Constant evaluation of DMAs and agencies.

- Identify and manage training needs for the CEs.

- Support collection officers in legal / police issues.

- Ensuring Champion Champion collection is driven successfully in the field.

- Visit Random customers.

Required Qualifications and Experience

- Practice Emotional Intelligence - Develops the team, supporting them to do more Listens to others, stays calm under pressure, and treats everyone with respect.

Role: Subject Matter Expert,

Industry Type: Banking,

Department: Customer Success, Service & Operations,

Employment Type: Full Time, Permanent

Role Category: Operations

Education

UG: Any Graduate

PG: Any Postgraduate read more

Key Skills

Skills highlighted with ‘‘ are preferred keyskills

Arbitration

Collection TargetsCost Of CollectionsDebtDebt ManagementFinanceLegalSummonsTraining Needs

📌 Area Manager - Debt Management Services - SME (Pune)
🏢 Bajaj Finance
📍 Pune