Application Support Specialist – Maximo

Experience: 10+ years overall IT experience, including 7+ years of relevant application support expertise

Support Level: L2/L3

Industry: Manufacturing – Metals

Job Summary

We are looking for an experienced Application Support Specialist with strong hands-on experience in IBM Maximo application support, configuration, troubleshooting, and integration support. The candidate will be responsible for resolving incidents, handling service requests, supporting Maximo–SAP integrations, and ensuring application stability in a managed services environment.

Key Responsibilities

- Provide L2/L3 support for Maximo applications and resolve incidents and service requests within agreed SLAs.
- Troubleshoot Maximo configuration, data, performance, access, workflow, and inventory issues.
- Investigate and resolve Maximo–SAP integration failures involving purchase orders, goods receipts, invoices, and vendors.
- Reprocess failed transactions, interface files, and integration messages.
- Manage user administration, security groups, roles, and access privileges.
- Configure workflows, domains, and application settings.
- Perform root cause analysis for critical incidents, including Priority 1 issues.
- Document incidents, investigations, and resolutions in ServiceNow.
- Follow ITIL processes and coordinate with third-party vendors and technical teams.
- Review code fixes, implement approved configuration changes, and support minor enhancements.
- Participate in knowledge transfer, documentation improvements, and team training.





Required Skills and Experience
- 10+ years of overall relevant IT experience, with 7+ years of deep application support expertise.
- Solid hands-on experience in IBM Maximo application support and configuration.
- Experience in L2/L3 support within a managed services environment.
- Good understanding of Maximo–SAP integrations and transaction troubleshooting.
- Experience with workflows, inventory transactions, user administration, and security configuration.
- Familiarity with ServiceNow and ITIL processes.
- Experience in the manufacturing industry, preferably metals.

Technical Environment
- IBM Maximo 9.1 / Maximo Asset Management
- SaaS deployment hosted on AWS
- SAP integration
- ServiceNow
- Maximo licensing based on 900 application points

Required Professional Skills
- Strong analytical and problem-solving skills.
- Good written and verbal communication.
- Ability to work independently and collaborate across teams.
- Strong customer service and stakeholder management skills.
- Ability to learn new technologies and train team members.

Pay: ₹257,000.00 - ₹3,500,000.00 per year

Application Question(s)

- Mention your last working day

Experience:
- IBM Maximo Application support : 9 years (Preferred)
- Maximo: 9 years (Preferred)
- SAP Integration Support: 7 years (Preferred)
- Service now & ITIL Processes: 7 years (Preferred)

Location:
- Bangalore City, Bengaluru, Karnataka (Preferred)

Work Location: Hybrid remote in Bangalore City, Bengaluru, Karnataka

📌 Application Support Specialist – IBM Maximo (Bengaluru)
🏢 RAAH TECHSERVICES
📍 Bengaluru