· Greet the patient/relatives/guest in polite manner.

· IPSG goals to be followed as per patient condition and treatment.

· Infection control practices

· BLS and other safety related knowledge

· Care of vulnerable patient

· Assist Doctors.

· Provide basic & related information to visitors & patient.

· Answer queries and to provide information directly to the person or over telephone. For e.g. Doctors appointment, Consultation charges, Availability of the doctors, available diagnostics

· Understand status of a patient (a current patient or an old patient, already registered).

· To get the information about the nature of illness and guide them to the concerned department.

· Ensure registration process and guide patient / relative to the concerned doctor.

· Identify whether patient is through references from outside doctors.

· Record the details of referred doctor (name and address) in the computer.

· Ensure all relevant informations of registration form must be filled by patient/relative.

· Proper handover the OPD file.

· Generate the OPD billing for investigations and consultations.

· Ensure correct and accurate billing.

· Guide the patients to labs and radiology and/or concerned department.

· To coordinate with lab & radiology for diagnostic reports of the patients.

· Arrange the IP patients’ Radiology report dispatch to respective wards.





· Call patients from ward whose radio-diagnostic request has come.

· Confirm the entries of radiology investigation in the system.

· Look after OPD areas and cleanliness of the same.

· Coordinate efficiently in OPD.

· Prepare the daily OPD register and maintain the data for OPD.

· Maintain the admission data for and inform concern department about next day admissions.

· Provide information regarding various preventive medical health checkups.

· Guide the health check- up patients in concern areas.

· Coordinate with respective OPD CCO where health check- up patient is moving.

· Prepare the file of health check- up patients once all investigations & reports are done.

· Coordinate with all the departments. You will be trained for multi skills as per the requirement of organization.

· Follow the Registration and policies as per hospital standards.

· Coordinate for Admission and Billing.

· Collect the feedback forms from OPD patients.

· Dressing, vital monitoring, nebulization, Height, weight and assist to the doctor to be done.

· Privacy of all patient to be followed.

· Solve the problems or grievances informed by patients/relatives.

· Report to duty on time and should be flexible to adjust duties with others.

This can be altered/modified based on organization’s need.

📌 ANM (Vadodara)
🏢 Zydus Hospitals Group
📍 Vadodara