Ready to shape the future of work?

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

AI Gigafactory | Intelligent Agentic Systems at Scale | Genpact

Genpact’s AI Gigafactory enables clients to develop, deploy, and scale innovative AI systems, leveraging advanced technology and deep industry expertise.

Role Purpose

This role supports the payroll function for the client's Australia and New Zealand workforce, delivering accurate, timely, compliant pay across every cycle. You process the day-to-day payroll, keep transactions in line with AU and NZ legislation, and resolve team-member queries within SLA. You also help identify improvements, contribute to system changes and UAT, and protect data integrity across the payroll systems.

It exists because dependable, compliant pay at high volume needs analysts who get the detail right on every run and keep the team-member experience smooth.

Key Responsibilities

Payroll Processing & Delivery

- Process day-to-day, end-to-end payroll for all employees across weekly, fortnightly, and monthly cycles – pay runs, reconciliations, overpayments, termination calculations, and reporting – accurately and on time.
- Create and review off-cycle and ad hoc payments, and validate payroll inputs including timesheets, benefits, deductions, and bonuses.
- Action Payroll Control Centre (PCC) alerts to maintain accuracy, and process end-to-end terminations – final pay, Employment Termination Payments (ETPs), redundancy, leave encashments, and statutory reporting.
- Administer employee leave entitlements accurately – annual, personal, long service, parental, and termination-related payouts.

Compliance & Governance





- Ensure end-to-end compliance with Australian payroll legislation – Fair Work Act, National Employment Standards, Modern Awards, Enterprise Agreements, and applicable federal and state regulations – alongside New Zealand requirements.
- Interpret and apply Modern Awards and Enterprise Agreements accurately: classifications, overtime, penalty rates, allowances, shift loadings, public-holiday payments, and leave entitlements.
- Support PAYG withholding, Single Touch Payroll (STP) reporting and annual finalization, Superannuation Guarantee and Super Stream compliance, and payroll tax across states and territories.
- Keep current with legislative and regulatory change (Fair Work, ATO, Superannuation, Wage Theft, Payroll Tax, state obligations) and validate employee and contractor classifications to reduce misclassification risk.
- Apply governance controls – 4-eye checks, reconciliation, exception handling, and risk mitigation – keep records and pay slips to legislative standards and audit-ready, and support internal and external stakeholders during client payroll audits.

Reporting & Analytics

- Analyze payroll data to spot trends, discrepancies, and improvement opportunities, and prepare payroll reports for management and audit.
- Monitor service performance and system analytics to surface continuous improvement opportunities and meet KPIs aligned with People Services SLAs.

Query Resolution & Support

- Resolve Tier 2 payroll queries within SLA, supporting the People Advisory team, and respond to employee queries on pay, deductions, and benefits with clear guidance on policies and procedures.
- Escalate complex issues to leadership for resolution and support newer team members by sharing knowledge and good practice.

Systems, Change & Continuous Improvement

- Work across multiple platforms – SAP Payroll, SuccessFactors, Kronos, and Spinifex (Help Desk, Reporter, Documents) – to run payroll and team-member lifecycle processes, maintaining confidentiality and data integrity across all records.
- Support process improvements and change delivery for key customer requirements and system changes and contribute to User Acceptance Testing (UAT).
- Contribute to a positive, cooperative working environment across service-delivery teams.

Qualifications – Minimum Requirements

- Bachelor's degree in accounting, finance, HR, or related field.




- 2–4 years in end-to-end payroll processing or HR operations for Australia and New Zealand, ideally in high-volume environments.
- Strong knowledge of Australian payroll regulations, tax laws, and compliance, plus Recent Zealand legislation and enterprise agreements.
- Experience with HRIS and payroll systems – SAP (preferred), SuccessFactors, Kronos – and other ERP platforms.
- Advanced proficiency in Excel and Google Sheets and data-analysis tools.
- Strong customer focus, communication, organization, and time management, with the learning agility to pick up new systems and processes quickly.

Preferred Qualifications

- Proven ability to deliver accurate, timely payroll and HR services across the full team-member lifecycle.
- Prior experience supporting payroll for a large, complex enterprise client (retail experience an advantage).

Key Skills & Attributes

- Confidentiality and strict data privacy.
- High attention to detail and accuracy in payroll calculations and compliance.
- Problem-solving to resolve payroll discrepancies effectively.
- Customer-focused, with strong stakeholder collaboration and communication.
- Learning agility and a proactive approach to continuous improvement, comfortable working autonomously and within a team.

Why join Genpact?

- Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
- Make an impact – Drive change for global enterprises and solve business challenges that matter
- Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

📌 Analyst-HRO Specialist (Australian payroll) (Noida)
🏢 Genpact
📍 Noida