Department: Operations

Location: India (Primary)

Employment Type: Full-Time, Senior Leadership

About the Role The GM of Administration & Operations is a senior leadership role responsible for the effective management of all administrative, financial, and certain operational functions within the company. A defining feature of this role is serving as the company’s primary liaison to its third-party services provider, which delivers Finance, HR, IT, and Infrastructure support. The Director ensures that all outsourced services are delivered on time, at the expected quality standard, and in full alignment with the company’s culture, values, and internal processes.

In addition to vendor management, this role plays a central part in shaping the financial health of the business—owning the budgeting and forecasting cycle, monitoring business development targets, and providing leadership with the analytical and operational foundation needed for sound decision-making. This is a hands-on role that requires both strategic thinking and practical execution.

Key Responsibilities:

Third-Party Back-Office Management:

- Serve as the primary point of contact with the company’s outsourced back-office services provider across Finance, HR, IT, and Infrastructure functions.
- Define and monitor service level agreements (SLAs) and key performance indicators (KPIs) to ensure timely and quality delivery.
- Conduct regular review meetings with the provider to address performance gaps, escalate issues, and drive continuous improvement.
- Ensure all outsourced activities are executed in a manner consistent with the company’s culture, brand standards, and internal processes.
- Act as the internal escalation point when service delivery falls below expectations, coordinating resolution and follow-through.

Financial Planning & Business Performance:





- Lead the annual budgeting and financial forecasting process in coordination with the outsourced Finance team.
- Track and report on budget variances, cost drivers, and financial performance metrics on a regular cadence.
- Develop and monitor business development targets, working with sales and service leadership to ensure alignment between operational capacity and growth objectives.
- Provide concise, accurate financial and operational reports to senior leadership, including dashboards and executive presentations.
- Identify opportunities to improve cost efficiency and resource utilization across the business.

Operations & Internal Process Management:

- Liaising with General Manager and Operations Manger to ensure operational functions of the company are optimized.
- Develop, document, and continuously refine internal processes and standard operating procedures (SOPs).
- Ensure regulatory and compliance requirements relevant to operations in India are met in coordination with HR and Finance partners.
- Manage operational calendars, reporting timelines, and cross-functional coordination to support business continuity.

Communication & Stakeholder Engagement:

- Prepare and deliver high-quality written communications including reports, proposals, meeting minutes, and executive briefings.
- Design and present PowerPoint presentations for internal leadership reviews, board updates, and operational performance discussions.
- Communicate clearly and professionally across all levels of the organization and with external partners.

Qualifications & Experience





Required

- Minimum 8–10 years of progressive experience in operations, administration, or general management roles.
- Demonstrated experience managing or overseeing third-party or outsourced service providers.
- Proven track record in financial planning, budgeting, forecasting, and performance monitoring.
- Exceptional written and spoken English communication skills, including the ability to produce polished executive-level documents and presentations.
- Advanced proficiency in Microsoft Office; comfortable creating spreadsheets, documents and presentation-ready materials independently.
- Strong analytical and problem-solving skills with a detail-oriented approach to data and reporting.
- Experience working within or managing Finance, HR, IT, or Infrastructure functions either directly or through vendors.

Preferred

- Prior experience in a luxury goods, consumer goods, or service-oriented company in India.
- Familiarity with watch servicing, retail, or related industries is an advantage.
- MBA or equivalent postgraduate qualification in Business Administration, Finance, or Operations Management.
- Experience working with senior leadership or board-level stakeholders.

Personal Attributes

- Highly organized with the ability to manage multiple priorities in a fast-paced environment.
- Confident communicator who can represent the company professionally with both internal and external audiences.
- Collaborative and culturally attuned, with the ability to align a third-party provider to the company’s ethos.
- Self-directed and results-oriented, with a strong sense of accountability.
- Discreet and trustworthy when handling sensitive financial and operational information.

Perks:
- Commuter assistance
- Food provided
- Health insurance
- Provident Fund

Work Location: In person

📌 Aequs is hiring for Operations | Watch industry (Belagavi)
🏢 Aequs
📍 Belagavi