The Job Role Overview

We are looking for a detail-oriented, proactive Accounts Receivable & Billing Specialist to take ownership of day-to-day collections, invoicing accuracy, customer billing inquiries and payment processing.

This position plays a key role in supporting healthy cash flow, maintaining accurate customer accounts and delivering an excellent customer experience.

Working closely with Finance, Customer Success and Operations, you will ensure invoices are accurate, payments are collected on time and billing concerns are resolved efficiently.

We're looking for someone who takes ownership, is comfortable having conversations about outstanding payments, enjoys working with data and doesn't wait to be told when something needs attention.

Key Responsibilities

Accounts Receivable & Collections

- Manage daily collections, including proactive payment reminders, customer follow-ups and escalation of overdue balances.
- Monitor outstanding receivables and identify at-risk accounts.
- Maintain accurate collection records, payment commitments and follow-up schedules.
- Work toward reducing Days Sales Outstanding (DSO) and overdue balances.

Invoicing & Billing Accuracy

- Prepare, review and issue customer invoices accurately and on schedule.
- Validate invoices against contracted rates, customer agreements and billing system output.
- Identify and resolve billing discrepancies before invoices are sent.
- Partner with Operations and Customer Success to ensure billing accuracy.

Customer Billing Queries & Dispute Resolution

- Act as the central point of contact for customer billing and AR inquiries.
- Log,



track and take ownership of all billing questions through resolution.
- Coordinate with Finance, Customer Success and Operations to investigate and resolve disputes.
- Keep customers informed and ensure timely, professional communication.
- Identify recurring issues and recommend improvements.

Payment Processing & Reconciliation

- Apply customer payments accurately within one business day.
- Investigate and resolve unapplied cash, credits and account discrepancies.
- Maintain accurate customer balances and supporting documentation.
- Assist with account reconciliations and financial reporting.

EDC Compliance, Reporting & Process Improvement

- Maintain Export Development Canada (EDC) compliance requirements for applicable customer accounts.
- Monitor overdue balances and complete required reporting within policy deadlines.
- Prepare weekly reports on AR aging, collections, billing inquiries and disputes.
- Maintain process documentation, reporting accuracy and billing controls.
- Identify opportunities to improve efficiency, accuracy and customer experience.

What We're Looking For

- Experience in accounts receivable, billing, collections or a related finance position.
- Strong understanding of invoicing, payment processing,



account reconciliation and AR aging.
- Confidence communicating with customers regarding overdue payments and billing disputes.
- Strong Excel or Google Sheets skills.
- Experience using accounting, billing or ERP systems.
- Excellent attention to detail, organization and time management.
- Ability to manage multiple priorities and meet deadlines.
- Strong problem-solving skills and a proactive approach.
- A high level of accountability and a commitment to following through.

Nice to Have

- Experience in logistics, transportation, fulfillment, warehousing or a 3PL setting.
- Familiarity with EDC credit insurance and reporting requirements.
- Experience with automated billing platforms and complex pricing structures.
- Experience improving financial processes and reporting.

What Success Looks Like We believe in clear accountability, measurable results and continuous improvement.

- Customer Responsiveness: Initial response to customer billing inquiries within the same business day.
- EDC Compliance: 100% of required reporting deadlines met.
- Query Resolution: Customer billing inquiries and disputes resolved efficiently, with resolution times trending downward.
- AR Aging: Receivables over 60 days remain below 10% of total AR.
- Collections: Days Sales Outstanding (DSO) trends downward.
- Invoicing: 100% of invoices issued on schedule, with errors identified before reaching customers.
- Payment Application: Payments applied within one business day, with unapplied cash and credits maintained at zero.

📌 Accounts Receivable & Billing Specialist (Bengaluru)
🏢 AMZ PREP
📍 Bengaluru