Job highlights

- Required Skills
- 4-5+ years of experience in Customer Success,Account Management,or Client Servicing,preferably in a SaaS or
- Experience: 4-5+ years

Experience: 4-5+ years Role Type: Full-time

About the Role A customer-focused Account Executive / Customer Success qualified to manage existing customer accounts, drive product adoption, maintain strong customer relationships, and support customer retention.

Key Responsibilities

- Manage customer relationships and ensure consistent engagement across assigned accounts.
- Support customer onboarding, product adoption, and platform enablement.
- Monitor customer health, usage, and engagement to identify risks and improvement opportunities.
- Coordinate customer follow-ups, renewal activities, and retention initiatives.
- Track customer goals, maintain CRM records, and prepare periodic account reports.
- Address customer concerns and coordinate with internal teams for timely resolution.




- Identify opportunities to improve customer experience and platform adoption.

Required Skills
- 4-5+ years of experience in Customer Success, Account Management, or Client Servicing, preferably in a SaaS or technology environment.
- Strong communication, relationship management, and problem-solving skills.
- Experience managing multiple customer accounts simultaneously.
- Familiarity with CRM tools such as Salesforce or HubSpot.
- Strong organizational skills and a proactive, customer-first approach.
- Willingness to work in shifts aligned with international customers, particularly the US and UK

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Account Executive / Customer Success Executive (India)
🏢 The NineHertz
📍 India