This is a practical, multi-tasking role. The selected candidate will work with customers, AI tools, Instagram, order packing and delivery partners.

Key Responsibilities

- Reply to customer enquiries received through Instagram, WhatsApp and other channels.
- Explain products to customers, including how to use them and which products may suit their requirements.
- Follow up with interested customers and sales leads.
- Follow up with customers regarding their orders, delivery issues and confirmations.
- Coordinate with courier and delivery companies when there are delayed, returned or problematic shipments.
- Pack customer orders carefully and make sure the correct products and quantities are dispatched.
- Help create content for Instagram, including Reels, posts, product information and promotional content.
- Appearing on camera is not mandatory. Content can also be created using product videos, voiceovers, AI tools, graphics and other methods.
- Use AI tools such as ChatGPT, Claude, Gemini or similar AI platforms for daily work.
- Use AI tools to prepare documents, product information, customer replies, social media content and PDFs.
- Create professional PDFs and basic digital documents using AI tools.
- Learn about Moroccan products so customer questions can be answered correctly.
- Maintain professional and polite communication with customers.
- Assist with general e-commerce and office-related work when required.

Requirements

- Must be based in Lucknow.
- Good spoken and written English.
- Good communication skills and confidence while speaking with customers.




- Comfortable using computers, smartphones and online tools.
- Must know how to use AI tools such as ChatGPT, Gemini, Claude or similar platforms, or should be very comfortable learning them.
- Basic understanding of Instagram and social media.
- Able to learn new products and explain their usage clearly to customers.
- Responsible and organized when handling customer orders.
- Comfortable packing physical orders as part of the job.
- Able to follow up consistently with customers and delivery companies.
- Good problem-solving ability.
- Willingness to learn new AI and e-commerce tools.

Preferred Skills

Candidates with any of the following experience will be preferred:

- E-commerce
- Customer support
- Instagram or social media management
- Online sales
- AI tools
- Canva or similar design tools
- Order processing
- Courier/delivery coordination
- Beauty, skincare or haircare products

Previous experience is helpful but not mandatory if the candidate is intelligent, responsible, comfortable with technology and willing to learn.

Who Would Be a Good Fit?

This position would suit someone who:

- Enjoys communicating with customers.
- Is interested in AI and contemporary technology.
- Can learn new software quickly.
- Likes working with Instagram and online businesses.
- Can manage different types of tasks during the day.
- Is comfortable doing both computer-based work and physical order packing.
- Takes responsibility for following up on tasks until they are completed.

Pay: ₹15,000.00 per month

Work Location: In person

📌 E-commerce Operations & Customer Support Executive (Lucknow)
🏢 MoroccoMart
📍 Lucknow