Job Description – CRM Executive / Customer Relationship Manager

Job Location: Rithala, Delhi
Job Type: Full-Time
Experience: 3–5+ Years
Department: Client Support & Sales Operations
Salary: ₹30,000 – ₹35,000 per month
Working Hours: 9:00 AM to 7:00 PM

About the Role

We are looking for an experienced and proactive CRM Executive to manage client relationships, order processing, customer queries, and sales coordination. The candidate should have strong communication skills and the ability to coordinate with internal teams to ensure smooth order execution and customer satisfaction.

Key Responsibilities

- Handle client communication through calls, emails, and messaging platforms.
- Coordinate order processing, billing, production, and dispatch updates.
- Maintain customer databases, order records, and leads in CRM software or Excel.




- Resolve customer complaints and handle client queries professionally.
- Follow up on pending payments in coordination with the accounts team.
- Support sales activities, quotations, lead tracking, and post-sales services.

Qualifications & Requirements

- Graduate in any discipline (B.Com, BBA, or equivalent preferred).
- 3–5+ years of experience in CRM, customer relationship management, or sales coordination.
- Experience in B2B manufacturing, trading, or jewelry/chains businesses preferred.
- Positive knowledge of MS Excel and CRM software.
- Excellent verbal and written communication skills in Hindi and English.
- Strong coordination, problem-solving, and client-handling skills.

Pay: ₹30,000.00 - ₹35,000.00 per month

Work Location: In person

📌 Customer Relationship Executive (India)
🏢 BLB
📍 India