Training Coordinator – GSS Training, Kochi Training Centre (KTC), Cochin, Kerala

About the Role

GSS TRAINING INDIA PVT LTD, part of the GSS Group, is recruiting a Training Coordinator for its Kochi Training Centre (KTC) in Cochin, Kerala. The Training Coordinator ensures that every course delivered at the centre is scheduled, resourced, administered and closed out accurately and on time. The postholder is the first point of contact for corporate training enquiries and bookings, supporting a well-organised learner and client experience while maintaining compliance with awarding body requirements, GSS Group policies and the Quality Management System.

The postholder reports to the General Manager and works closely with the Head of Training, instructors and assessors, the Sales team, the Centre QHSE Manager, the Maintenance Supervisor and the Group Certifications function, managing the full course administration cycle from enquiry and booking through to certification and record filing.

Key Responsibilities

- Respond to corporate and individual training enquiries within one business hour, providing accurate course, date, location and fee information, and record all enquiries in the agreed system.
- Process course bookings, confirmations, amendments and cancellations, issuing quotations and booking confirmations in line with the approved rate card and terms.
- Maintain the centre course calendar with the Head of Training, ensuring instructors, assessors, rooms, equipment and materials are allocated before each course is confirmed.
- Issue joining instructions, the Learner Information Guide and pre-course requirements (identification, medical certificates and prerequisites)



to learners and clients.
- Verify learner eligibility and prerequisites and complete registrations with the relevant awarding bodies, including OPITO, ECITB, LEEA, CompEx and GWO.
- Prepare course files, attendance registers and assessment record packs, ensuring all documentation is complete and signed at course close.
- Coordinate with Group Certifications to ensure certificates are processed, verified and issued within the required timescales.
- File completed forms and course records accurately in line with GSS document control requirements.
- Act as the day-to-day contact for corporate clients on bookings, learner attendance and documentation.
- Provide Finance with accurate course and attendance information to support prompt invoicing.
- Monitor course occupancy and work with the Sales team on course fill and certificate renewal reminders.
- Welcome learners, manage centre induction administration and collect course feedback.
- Log complaints and feedback and route them to the appropriate owner for close-out.
- Maintain audit-ready records for ISO 9001, ISO 45001 and awarding body audits, and support internal verification and corrective actions.
- Follow centre safety rules, ensure learner safety briefings are in place, and report incidents and near misses the same day.




- Uphold assessment integrity at all times: never imply, promise or suggest an assessment outcome to a learner or client.
- Prepare weekly and monthly course activity reports for the General Manager.
- Handle learner and client personal data confidentially and in line with GSS Group policies and applicable data protection law.

Essential Qualifications

- Bachelor's degree or diploma in Business Administration, Management or a related discipline
- Proficient in written and spoken English
- Competent in MS Office (Outlook, Word and Excel) and SharePoint

Desirable Qualifications

- Training administration or coordination qualification
- Health and safety awareness qualification (IOSH Working Safely or equivalent)
- Working knowledge of awarding body portals (OPITO, ECITB, LEEA, CompEx or GWO)
- Malayalam (local language)

Experience

- At least 2 years' experience in training coordination, course administration or customer service, preferably in a training centre or the oil and gas, energy or industrial services sector
- Managing corporate client accounts and bookings
- Working within an ISO or quality-controlled document environment
- Managing schedules and multiple priorities to deadlines

Employment Details

- Location: Kochi Training Centre (KTC), Cochin, Kerala – in person
- Department: Operations
- Reports to: General Manager
- Employment type: Permanent, full-time
- Expected start date: 1 November 2026

Job Type: Full time

Pay: ₹8,338.56 - ₹25,000.00 per month

Benefits:

- Cell phone reimbursement
- Paid sick time
- Provident Fund

Work Location: In person

📌 Training Co-ordinator (Kochi)
🏢 GSS Training india
📍 Kochi