Key Responsibilities

- Handle customer queries through Email, Live Chat, and VSoft CRM.

- Respond to and resolve customer queries within 5 minutes, wherever possible, while ensuring accurate and satisfactory responses.

- Provide prompt and accurate solutions to customer inquiries.

- Coordinate with internal teams to resolve customer concerns.

- Maintain accurate records of customer interactions and follow-ups.

- Escalate complex or unresolved issues to the appropriate internal team.

- Ensure timely follow-up and closure of customer requests.

- Maintain a qualified and customer-centric approach.

- Support day-to-day customer service operations.

- Follow company policies, processes, and service standards.

Requirements

Requirements

- B.Sc. Biotechnology

- B.Sc. Biochemistry

- M.Sc. Biotechnology

- M.Sc. Biochemistry

- DMLT

- Freshers or candidates with up to 2 years of relevant experience.

- Good problem-solving and interpersonal skills.

- Customer-oriented attitude.

- Willingness to learn CRM and support tools.

- Age: 18–35 years.

📌 Customer Support Executive (Coimbatore)
🏢 AVMLabs
📍 Coimbatore