Noida, Uttar Pradesh
Job Summary
Act as the first point of contact for users/customers seeking IT support. Provide Level-1 technical support for hardware, software, network, and access-related issues. Log, diagnose, troubleshoot, and resolve incidents and service requests while ensuring SLA adherence. Deliver a high-quality customer experience through effective communication and timely resolution of issues. Coordinate with resolver groups and maintain ownership of incidents until closure.
Key Responsibilities
Skill Requirements
Other Requirements
NA
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📌 Engineer - Desk Side Services, Amt Asset Management Software (Noida)
🏢 HCLTech
📍 Noida