You will receive hands-on training and guidance from senior team members while working on real-world hosting issues. A positive attitude, willingness to learn, and strong communication skills matter more than prior experience.

Key Responsibilities

Customer Support & Communication

- Assist customers in resolving common hosting-related queries in a friendly, patient, and skilled manner.
- Understand customer issues and communicate solutions clearly, even to non-technical users.
- Update and maintain proper notes, actions taken, and resolutions in the ticketing system.

Technical Support & Troubleshooting

- Learn to diagnose and resolve common web hosting issues such as:

- FTP/SFTP access and file uploads.

- Domain pointing, DNS settings, and propagation basics.

- SSL certificate installation and common SSL errors.

- Assist customers with account setup, configuration, and basic migrations.

- Perform basic server-related checks under supervision (primarily Linux-based).

- Escalate advanced or unresolved issues to senior engineers following defined processes.

Product Knowledge & Learning

- Learn and work with web hosting control panels such as cPanel and Plesk.

- Assist customers with:

- Managing domains and sub-domains.

- Using File Manager and taking backups.

- Basic database access using phpMyAdmin.

- Continuously learn about hosting technologies, tools,



and company services through training and daily exposure.

Required Skills & Qualifications

- Fresher or up to 1 year of experience in IT, technical support, or a related field.

- Basic understanding of web technologies such as:

- Domains and DNS

- Web hosting concepts

- Basic familiarity with Linux environments is preferred (training will be provided).

- Willingness to learn control panels like cPanel and Plesk.

- Good written and verbal communication skills.

- Logical thinking and problem-solving mindset.

- Ability to work in a fast-paced environment and manage multiple queries.

- Positive attitude, reliability, and customer-first approach.

Good to Have (Not Mandatory)

- Basic knowledge of WordPress or other CMS platforms.
- Exposure to ticketing systems such as WHMCS, Freshdesk, or Zendesk.
- Understanding of PHP, HTML, or basic scripting.
- Internship or academic projects related to web hosting, servers, or IT support.

Why This Role Is Great for Freshers

- Real-world exposure to web hosting and server environments.
- Structured learning and growth path in technical support.
- Opportunity to progress to Senior Support, System Admin, or Managed Services roles over time.
- Supportive team setting with mentorship.

Pay: ₹10,000.00 - ₹15,000.00 per month

Work Location: In person

📌 IT Support Trainee - Web Hosting (Panchkula)
🏢 GRABWEB MANAGED HOSTING
📍 Panchkula