Manage incoming calls from Clients and Carers ensuring service is delivered within the required timeframes and to SHC standards of customer serviceEnsure that a full understanding of the client's needs are obtained and used as a key driver to the matching of carersEnsure matching of carers to clients to match the needs of the client and arrangement of introductionsUnderstand and deliver your KPI's and SLA's specificsEnsure that there is accurate handover to your CRE colleagues as required, maintaining a seamless transition so service delivery remains efficient and streamlinedMaximise on every chance ensuring the client/carer receives outstanding serviceEnsure all system records are up to date and accuratePartner with the Worldwide Customer Experience leadership team to set the Executive and Customer Relations strategy

Deliver EA executives a one-stop destination for customer escalations that provides a positive,



closed-loop experienceParticipate in the Hero Academy immersion programDrive insights from customer escalations into operational reporting used to improve EA customer care processes and voice-of-the-player reporting used to improve EA products and servicesChampion necessary improvements to overall EA customer care processes to improve the customer care experience, lower customer effort and positively impact player engagement and valueMaterially reduce the rate of customer escalationsManage relationships with independent and governmental consumer protection boards to ensure EA remains in good standing at all times

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits :

- Cell phone reimbursement
- Health insurance
- Paid sick time
- Provident Fund

Work Location: In person

📌 Customer Relationship Executive (HITEC City)
🏢 ardas tele ventureprivate
📍 HITEC City