Job Title : Hub Manager

Location : Kolkata

Reports to : Zonal Manager/ Operations Manager

Department : Operations, Travel :

- Occasional

Employment Type : Full time

Job Summary :

- Key Responsibilities**:

- POINTO HUB Setup and Management :

- Lead the planning, setup, and operational launch of new POINTO HUB in strategic locations.

- Ensure that all hubs are fully equipped, staffed, and operationally efficient before launch.

- Oversee the design and layout of Hub to optimize product flow, picking, and packing processes.

- Profit and Loss (P&L;) Management :

- Take full ownership of the P&L; for hub, ensuring cost efficiency and profitability.

- Analyze financial performance, identify cost-saving opportunities, and implement strategies to increase profitability.

- Work closely with the finance team to track and report on operational expenses, revenue, and key financial metrics.

- Inventory and Supply Chain Optimization :

- Ensure optimal inventory levels are maintained to meet demand while minimizing waste and overstock.

- Collaborate with suppliers, procurement teams, and logistics providers to streamline the supply chain and improve delivery timelines.

- Implement robust inventory management systems to monitor stock levels and ensure product availability.

- Operational Efficiency :

- Continuously review and improve operational processes to enhance efficiency, speed, and accuracy in order fulfilment.

- Leverage technology and automation tools to optimize picking, packing, and delivery processes.

- Establish and monitor KPIs for operational performance, including order fulfilment times, accuracy, and customer satisfaction.

- Team Leadership and Development :

- Build and manage a high-performing team responsible for the day-to-day operations of the hubs

- Provide ongoing training, support, and development opportunities to team members to enhance performance.





- Ensure that staffing levels are adequate to meet operational needs, particularly during peak demand periods.

- Compliance and Safety :

- Ensure all hub operations comply with local regulations, health and safety standards, and company policies.

- Implement safety protocols to protect staff and ensure a safe working environment.

- Collaboration and Stakeholder Management :

- Work closely with cross-functional teams, including procurement, logistics, and customer service, to ensure seamless operations.

- Collaborate with the technology team to integrate and enhance systems that support hub operations.

Key Requirements :

- Education :

- Bachelor’s degree in Business, Operations Management, Supply Chain, or a related field. A Master’s degree or relevant certifications (e.g., Lean Six Sigma, PMP) is a plus.

- Experience :

- 2-4 years of experience in operations management, with at least 1-3 years focused on dark store setup and management.

- Proven experience in managing P&L; responsibilities and driving operational profitability.

- Experience in retail, e-commerce, or logistics with a deep understanding of fulfilment operations.

- Skills :

- Strong knowledge of supply chain processes, inventory management, and logistics optimization.

- Proficiency in using operations and warehouse management software (WMS) and other relevant tools.

- Excellent leadership and team management skills.

- Strong financial acumen with experience managing budgets and controlling costs.

Key Competencies :

- Ability to work in a fast-paced, high-growth environment.
- Strong problem-solving and decision-making abilities.
- Excellent communication and interpersonal skills.
- Strategic thinking with attention to detail.
- Strong analytical skills and a results-oriented mindset.

Work Environment :

- This role requires both office and on-site work at various hub locations.

📌 Hub Manager (Muzaffarpur)
🏢 Pointo
📍 Muzaffarpur