IT Officer, Business Solutions I

Job # :

- req36947

Organization :

- World Bank

Sector :

- Information Technology

Grade :

- GF

Term Duration :

- 1 year 0 months

Recruitment Type :

- Local Recruitment

Location :

- Chennai,India

Required Language(s) :

- English

Preferred Language(s) : Closing Date :

- 6/19/2026 (MM/DD/YYYY) at 11:59pm UTC

Description

ITS Vice Presidency Context : Information and Technology Solutions (ITS) enables the WBG to achieve its mission of ending extreme poverty and promote shared prosperity in a sustainable way by delivering transformative information and technologies to its staff working in over 150 locations.

Our vision is to transform how the Bank Group accomplishes its mission through information and technology. In this fast-paced, ever-changing world, the formulation and implementation of the ITS strategy is an ongoing, iterative process of learning and adaptation developed through extensive consultations with business partners throughout the World Bank Group.

ITS shapes its strategy in response to changing business priorities and leverages new technologies to achieve three high-level business outcomes: business enablement, by providing Bank Group units with innovative digital tools and technologies to transform how they deliver value for their clients; empowerment & effectiveness, by ensuring that all Bank Group staff are connected, able to find information, and productive to accelerate the delivery of development solutions globally; and resilience, by equipping the Bank Group to provide risk-based cybersecurity and robust data protection for a global network and a growing cloud platform.

Implementation of the strategy is guided by three core principles. The first is to deliver solutions for business partners that are customer-centric,



innovative, and transformative. The second is to provide the Bank Group with value for money with selective and standard technologies. The third principle is to excel at the basics by providing a high performing, robust, and resilient IT environment for the organization.

As a unit within the Finance ITS (ITSTO), ITSSG is responsible for defining technology strategy and governance frameworks to align technology initiatives with WBG’s business goals. The unit fosters cross-functional collaboration among tech teams, business units and external partners to ensure WBG’s needs are met. ITSSG promotes governance and process alignment to catalyze business agility and optimizes technology investments to enable innovation, effective scaling, compliance, resilience, and sustainability. Duties and responsibilities :

- Design testing plans and carry out the testing for the above Note : Please note this job posting is for 2 openings . - Selection Criteria
- Master's degree with 5 years of experience or a Bachelors Degree with a minimum of 7 years of relevant experience, or equivalent combination of education and experience.
- Should have certified as ServiceNow Developer/ServiceNow Implementation Specialist.- Experience in leading a team of at least 3 members.

Essential Job Functions & Required Skills :





- Perform day-to-day administration of the ServiceNow.- Maintain business services and configuration item relationships in ServiceNow.-
- Develop necessary development documentation as needed e.g., project plan, technical design, developer notes, user manual etc.- Lead a small team and manage their workprogram.- Performs core configuration tasks including system policies, business rules and client scripts.- Experience working with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists, Flow Designer, Agent workspace, Service Portal, Workspace, etc..- Manage data with Tables, the CMDB, Import Sets, and Update Sets.- Creates Workflow activities and approvals. Implement new workflows that use a variety of activities to understand how records are generated from workflows.- Perform migration activities Dev to QA, QA to Prod.- Coordinates Service Catalog options, including two-step checkout, cart controls, and variables.- Investigate performance issues, learn troubleshooting tools, and use system logs to find issues.-
- Post roll out production support. Experience of handling Bug Fixes and Enhancement requests.- Expert in JavaScript, JQuery, prototype and Jelly scripting used in ServiceNow.- Knowledge of working with different kinds of scripts in ServiceNow and their order of execution.-
- Experience in creation of catalog items, wizards, record producers, interceptors, user guide.- Experience in the creation and customization of complex workflows and custom workflow activities.- Experience in transform maps, data sources and different transform scripts for data loads and management.- Experience in scheduled jobs, events and triggers to manage business needs and handle background work.- Experience in complex UI customization

📌 IT Officer, Business Solutions I (Chennai)
🏢 World Bank Group
📍 Chennai