Job Description Chief Operating Officer (COO)

Company: TexTaxUS Accountancy India Pvt. Ltd. Location: Sinhgad Road, Pune Work Model: Work from Office | 6‑day Week Reporting To: Partner Experience Required: 5+ Years

Role Overview

The Chief Operating Officer (COO) will oversee the day-to-day operations of TexTaxUS Accountancy India Pvt. Ltd., ensuring effective, accurate, and compliant delivery of U.S. tax and accounting services under a global delivery model. The role serves as a key operational link between U.S.based partners and offshore teams in India, with a hands-on focus on execution, process improvement, quality control, and team management to support sustainable growth.

Key Responsibilities

Operational Management

- Manage end-to-end operations for U.S. tax and accounting services, ensuring smooth daily execution.
- Oversee workflow planning, work allocation, and capacity management, especially during peak tax seasons.
- Ensure adherence to timelines, service standards, and client expectations set by U.S. partners.
- Establish operational discipline through explicit processes, accountability, and performance tracking.

U.S. Tax & Accounting Delivery

- Oversee preparation and review of U.S. tax returns including Form 1040, 1065, 1120, and 1120S.
- Support accounting and bookkeeping services aligned with U.S. GAAP and firm standards.
- Coordinate closely with U.S.based CPAs on review notes, clarifications, and final submissions.

Process Excellence & SOPs

- Develop, document, and maintain Standard Operating Procedures (SOPs) across tax, accounting, and client communication processes.




- Implement standardized templates, checklists, and review frameworks to minimize errors and rework.
- Drive continuous improvement initiatives to enhance efficiency, quality, and scalability.

Quality Control & Compliance

- Implement and monitor quality assurance mechanisms to ensure strong first-pass accuracy.
- Track and analyze rework, review comments, and escalations, taking corrective actions where needed.
- Ensure strict compliance with IRS regulations, data security, and client confidentiality standards.
- Maintain zero tolerance for critical compliance lapses or data breaches.

Client & Stakeholder Coordination

- Serve as the primary operational point of contact for U.S. partners and leadership.
- Facilitate effective offshore-onshore collaboration through structured communication and reporting.
- Handle client escalations and ensure timely resolution with mínimal disruption to delivery.
- Enable offshore teams to interact professionally and confidently with U.S. clients when required.

Team Leadership & Talent Development

- Lead hiring, onboarding, training, and performance management for tax and accounting teams.
- Build structured training plans to prepare teams for U.S. tax seasons and evolving service needs.




- Develop team leads and future managers through coaching, mentoring, and ownership-driven culture.
- Drive employee engagement, accountability, and retention.

Reporting & Metrics

- Track and report operational, quality, and people metrics to U.S. leadership.
- Use data-driven insights to improve delivery, productivity, and decision-making.
- Ensure operational readiness for onboarding new clients and expanding service lines.

Success Metrics (Performance Indicators)

- 95%+ on-time delivery across peak and non-peak periods
- Strong first-pass accuracy with reduced rework and review comments
- Zero critical compliance or data security incidents
- High satisfaction from U.S. partners
- Stable team retention and improved productivity
- Well-documented SOPs enabling scalable operations

Qualifications :

- Bachelor’s degree in Accounting, Commerce, Finance, or related field
- 5+ years of experience in U.S. Taxation and/or Accounting operations
- Strong understanding of U.S. tax workflows and CPA firm expectations
- Experience managing offshore teams supporting U.S. clients
- Strong communication, documentation, and process management skills

Why This Role Matters

The COO plays a critical role in ensuring operational excellence, delivery reliability, and scalable growth, enabling U.S. partners to focus on client relationships while building a strong, compliant, and high-performing offshore operation.

Pay: ₹1,800,000.00 - ₹2,500,000.00 per year

Benefits :

- Provident Fund

Work Location: In person

📌 Chief Operating Officer (Coo) (Pune)
🏢 TexTaxUS
📍 Pune