Position: Store Manager - Retail (Gold & Diamond Jewellery)

Department : Retail Operations Location : Bokaro Employment Type : Full-Time Experience : 5-7 Years Qualification : Graduate in any discipline (mandatory) Industry Preference :Gold & Diamond Jewellery Retail (preferred) Salary**: ₹40,000 - ₹45,000 per month (Based on experience and interview performance)

Job Summary

Key Responsibilities (KRAs)

1. Sales & Business Development

- Drive monthly, quarterly, and annual sales targets.
- Monitor daily sales performance and implement strategies to achieve business goals.
- Increase conversion rate, average bill value (ABV), and units per transaction (UPT).
- Promote high-value product categories and maximize profitability.
- Ensure achievement of store KPIs and productivity targets.

2. Customer Experience

- Deliver exceptional customer service and create a premium shopping experience.
- Build long-term relationships with customers through regular engagement and follow-ups.
- Resolve customer concerns professionally and promptly.
- Ensure every customer receives personalized product recommendations.
- Maintain high customer satisfaction and encourage repeat business.

3. Team Leadership & People Management

- Lead, motivate, coach, and develop the store team.
- Conduct daily briefings and performance reviews.
- Allocate responsibilities and monitor team productivity.
- Ensure proper grooming, discipline, and professional behavior among employees.
- Identify training needs and improve product knowledge and selling skills.

4. Store Operations

- Ensure smooth day-to-day store operations.
- Maintain visual merchandising standards and store presentation.




- Ensure proper opening and closing procedures are followed.
- Monitor housekeeping, safety, and overall store ambiance.
- Maintain store discipline and professional decorum at all times.

5. Inventory & Stock Management

- Ensure accurate inventory management and stock reconciliation.
- Monitor stock availability and coordinate replenishment.
- Minimize inventory loss through effective stock control measures.
- Participate in periodic stock audits and physical verification.

6. Compliance & Administration

- Ensure compliance with company policies, SOPs, and statutory regulations.
- Maintain operational records and reports accurately.
- Ensure adherence to security protocols and loss prevention measures.
- Coordinate with the corporate office for operational requirements.

7. Experience

- 5-7 years of experience in Retail Sales and Store Operations.
- Prior experience as a Store Manager or Assistant Store Manager.
- Experience in the Gold & Diamond Jewellery retail industry will be highly preferred.

8. Skills Required

- Excellent communication and interpersonal skills.
- Solid customer relationship management skills.
- Leadership and team management capabilities.
- Sales planning and target achievement.
- Ability to manage store operations independently.
- Strong analytical and reporting skills.
- Good knowledge of retail KPIs and business metrics.
- Proficiency in MS Excel and retail POS systems.

Preferred Industry

- Gold & Diamond Jewellery Retail
- Luxury Retail
- Premium Fashion Retail
- Lifestyle Retail Brands

Pay: ₹40,000.00 - ₹45,000.00 per month

Benefits :

- Provident Fund

Work Location: In person

📌 Store Manager (Bokaro Steel City)
🏢 VLS RETAIL
📍 Bokaro Steel City