Women-Only Wellness Studio

Location: Wakad, Pune

Employment Type: Full-Time

Reporting To: Founder / Studio Director

About the Role

The role requires a strong blend of hospitality, people management, customer service, administration, and business operations capabilities.

Key Responsibilities

Studio Operations

Oversee daily studio operations to ensure smooth and efficient functioning.

Ensure the studio remains clean, protected, welcoming, and aesthetically maintained at all times.

Monitor opening and closing procedures and ensure operational readiness.

Maintain service quality standards across all wellness offerings.

Manage inventory of wellness products, consumables, and supplies.

Team Management

Supervise front desk executives, therapists, trainers, facilitators, and housekeeping staff.

Prepare staff schedules and manage attendance, leaves, and shift planning.

Conduct daily briefings and weekly review meetings.

Support recruitment, onboarding, training, and performance management.

Foster a positive, respectful, and women-centric work culture.

Member Experience & Community Building

Ensure every guest and member receives a personalized and premium experience.

Handle member concerns, feedback, and service recovery professionally.

Build strong relationships with members to enhance retention and referrals.

Support community events, workshops, wellness circles, and member engagement activities.

Revenue & Business Growth

Track memberships, renewals, package utilization, and occupancy levels.

Work closely with the founder to achieve monthly revenue targets.

Monitor sales conversions from inquiries, walk-ins, and digital leads.





Identify opportunities to increase memberships, workshops, and wellness program participation.

Prepare weekly and monthly business performance reports.

Administration & Compliance

Maintain operational SOPs and ensure team compliance.

Coordinate with vendors, service providers, and maintenance teams.

Ensure adherence to health, safety, hygiene, and local compliance requirements.

Monitor petty cash, invoices, expenses, and operational budgets.

Maintain accurate operational and customer records.

Marketing Support

Coordinate with the marketing team for campaigns, promotions, and events.

Support social media content creation through operational updates and studio activities.

Help organize wellness retreats, collaborations, and special member experiences.

Qualifications : Bachelor's degree in Business Administration, Hospitality, Wellness Management, or related field.

Certifications in hospitality, customer service, or wellness management are an advantage.

Experience

3-7 years of experience in operations management.

Prior experience in wellness studios, spas, salons, fitness centers, luxury hospitality, lifestyle brands, or premium customer service environments preferred.

Operations Manager Skills: Fluency in written and spoken English

Strong leadership and team management abilities.





Excellent communication and interpersonal skills.

Customer-first mindset with high emotional intelligence.

Strong organizational and multitasking capabilities.

Basic understanding of sales, memberships, and business reporting.

Proficiency in MS Office, Google Workspace, CRM, and appointment management systems.

Ability to work weekends and during studio events when required.

Key Performance Indicators (KPIs)

Member satisfaction score

Membership renewals and retention rate

Revenue achievement against targets

Studio occupancy and program participation

Customer complaint resolution time

Team productivity and retention

Operational compliance and audit scores

Preferred Personality Traits

Warm, empathetic, and approachable

Strong attention to detail

Solution-oriented mindset

Professional appearance and demeanor

Passion for wellness, self-care, and women's wellbeing

Ability to create a safe, inspiring, and nurturing environment for women

This role is ideal for someone who can combine operational discipline with genuine care for creating transformative wellness experiences for women. Key responsibilities commonly include staff management, customer satisfaction, facility oversight, operational efficiency, and wellness program coordination.

Pay: Up to ₹35,000.00 per month

Benefits :

- Cell phone reimbursement
- Paid sick time
- Paid time off

Education :

- Bachelor's (required)

Experience :

- Operations management: 5 years (required)

Language :

- English (required)

Location :

- Pimpri, Pune, Maharashtra (preferred)

Work Location: In person

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