Customer Relationship Manager (Real Estate) Job Summary

- Serve as the primary point of contact for clients throughout their real estate journey.
- Build and maintain long-term customer relationships.
- Ensure a seamless customer experience from inquiry to property possession.
- Coordinate with internal teams to provide timely and effective customer support.

Key Responsibilities - Client Relationship Management

- Develop and maintain strong relationships with prospective and existing customers.
- Understand customer requirements and provide personalized assistance.
- Conduct regular follow-ups to ensure customer satisfaction.
- Build trust and encourage long-term client engagement.

Customer Support & Issue Resolution

- Respond promptly to customer inquiries and service requests.
- Resolve customer complaints professionally and efficiently.
- Coordinate with sales, legal, finance, and project teams to address customer concerns.
- Ensure timely closure of customer issues.

Sales & Documentation Coordination

- Assist customers with booking formalities and documentation.
- Verify KYC and other required documents.
- Coordinate agreement preparation, registration, and legal formalities.
- Track payment schedules and remind customers of upcoming dues.





Post-Sales Customer Service

- Provide regular updates on project construction and progress.
- Coordinate site visits and customer meetings.
- Assist customers during possession and handover procedures.
- Support customers with home loan coordination and required documentation.

CRM Management & Reporting

- Maintain accurate customer records in the CRM system.
- Record customer interactions and follow-up activities.
- Generate daily, weekly, and monthly CRM reports.
- Monitor customer feedback and recommend service improvements.

Required Skills :

- Excellent verbal and written communication skills.
- Strong interpersonal and relationship management abilities.
- Customer-focused approach with problem-solving skills.
- Valuable negotiation and conflict resolution abilities.
- Strong organizational and time management skills.
- Ability to multitask and work under pressure.
- Proficiency in Microsoft Office and CRM software.

Benefits :

- Paid time off

Application Question(s):

- How many years of experience in Real Estate Specifically and in which Market/Area ?

Work Location: In person

📌 Closing Manager (Airoli)
🏢 VASUDHA ENTERPRISES
📍 Airoli