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Job Req Number: 120808

- Time Type: Full Time

Position: Sr. Associate/Assistant Manager - Sea Freight Exports

Surname / Name: Department / Location: Sea Freight-Export / Gurgaon

Line Reporting: Manager - Sea Freight

Matrix Reporting: None

Hiring Date: Last revision date: Jan 2026

Purpose of the position

To manage the ocean freight global accounts as a single window for customer correspondence, operations and to achieve operational excellence and higher productivity through timely & accurate documentation, operations and OSC functions and effective coordination with outsourced service providers/vendors.

Key Tasks

Customer & Network

- Receive and validate customer contract from M&S.;
- Attend to all customer enquiries in accordance with customer service policy standards.
- Co-ordinating with the destination office for shipment approvals.
- Exploring recent opportunities from existing customers and increase share of business handled by ensuring customer satisfaction and proactive follow up.
- Ensure compliance with the standard area operating processes and Customer SOPs.
- Create docket/file and review documentation with booking form, covering Shipper's Letter of Instruction (SLI) and/or Letter of Credit for accuracy
- Co-ordinate with Shippers for Export documents.
- Respond to inquiries from the field sales and clients, providing accurate and timely information and advice on Customs related issues and other compliance queries.
- Sending shipment status to Shipper and forward DSR on timely and consistent basis.
- Communicate and resolve with the customer on exceptions and incidents - Invoice,



Service Irregularities & Claims Management
- Interacting with destination BU for status update for DDU/DDP shipments.

Vendors

- Planning Vessel and release of OB/L’s / Seaway B/Ls.
- Coordinates for the adhoc procurement with vendors mainly preferred core carriers / co-loaders. Liaise with the OSC/co-loaders for booking and shipped on board status of the shipments and release of OB/L’s / Seaway B/Ls.
- Coordinating with Shipping Line and Co-loaders for Planning Vessel & documentation.
- Co-ordination with approved transport vendor for cargo pick up.
- Submit ACD / AMS / ACS transmission on time, verify results and make corrections if necessary
- If custom clearance is handled from our end, check with CHA regarding the documents received and customs clearance status.
- Meeting Vendors for operational review.
- Facilitate Vendor re conciliation.

Systems & Documentation

- Create booking / shipment CW1.
- Prepare and issue documentation as per Documentation Check Sheet, Customer Profile, SLI and/or L/C.
- Ensure that file contains all necessary pre-shipment document copies in proper sequence and handover the file to document processing.
- Submit ACD / AMS / ACS transmission on time, verify results and make corrections if necessary
- Achieve “Operational Excellence” through accurate and timely documentation / system updates resulting in increased productivity and data quality.
- Achieving Global Operational KPIs
- Data Quality,



Mandatory Fields, Workflow & Milestones.
- Posting of Vendor Invoices thru Web cost portal correctly & timely.
- Closing Job files within the agreed timeframe by posting all costs received from various vendors and allocating agreed revenue/Sell rates as per set KPIs.
- Proper input of cost / revenue/ WIP / Accruals
- Handling Invoice Disputes through proper mechanism & ensure timely closure.
- Sending pre-advise with complete and accurate documents to network overseas / destination office.
- Ensure proper information flow with department staff on updates, changes, market trends/requirements etc.
- Helping Team with Shipping Line or co-loaders for documentation.
- Escalate wherever necessary.
- Observe and follow special rules.

Coordination

- Lead the entire Operations and documentation Team.
- Follow-up for pre-alert.
- Follow-up with other branches for Cargo coming from various locations.
- Follow-up with shipping line for Tracking of shipment.
- Providing Stuffing instructions to Operation Executive at CFS.
- Proper input of cost / revenue/ WIP / Accruals
- Ability to maintain stable performance under pressure or opposition; handling stress in a manner that is acceptable to others and the organization.
- Respond to inquiries from the field sales team and clients, providing accurate and timely information and advice on Customs related issues and other compliance queries.
- Effectively present information one-on-one, or in small group situations.
- Identifies and resolves problems in a timely manner.
- Perform other duties as assigned.

Decision Making Authority

Decision making on work execution except for the financial aspects, depending on the urgency and importance, keeping the line manager

📌 Senior Associate/am, Sea Freight-export (Gurugram)
🏢 Dsv
📍 Gurugram