About the Company

Relomi Corporate Services LLP is a leading provider of customized relocation, hospitality, and corporate support services to Japanese and multinational companies across India.

With a team of over 180 professionals across multiple cities, Relomi provides premium services including Corporate Relocation, RELOhomes Serviced Apartments, Real Estate Leasing, Fleet Services, Visa & Immigration, and Tenancy Management Services (TMS).

Our Tenancy Management Services (TMS) division provides regular domestic maintenance services to expatriate and foreign corporate tenants residing in premium residential apartments across Mumbai and other metro cities in India. We coordinate maintenance services, landlord and society liaison, preventive maintenance, inspections, vendor management, and day-to-day tenancy management, ensuring a comfortable and hassle-free living experience for our clients.

Job Summary

The TMS Executive will be responsible for managing a portfolio of expatriate clients and ensuring the smooth delivery of regular domestic maintenance services throughout their tenancy.

The role involves coordinating with clients, TMS Supervisors, vendors, landlords, societies, and internal departments to ensure timely issue resolution, excellent customer service, and adherence to Relomi's high hospitality standards.

Key Responsibilities

- Serve as the primary point of contact for assigned expatriate clients for all Tenancy Management Services.
- Receive, coordinate, and monitor domestic maintenance requests from clients.
- Plan and assign daily work to TMS Supervisors and coordinate technician/vendor visits.




- Ensure timely resolution of maintenance requests while maintaining high service quality.
- Coordinate with landlords, housing societies, vendors, and contractors for maintenance-related matters.
- Obtain quotations, approvals, and cost estimates whenever required.
- Monitor preventive maintenance schedules and ensure timely execution.
- Maintain accurate records of service requests, quotations, invoices, maintenance history, and client communication.
- Follow up on pending jobs and ensure proper closure of every service request.
- Escalate critical issues to the TMS Manager whenever necessary.
- Coordinate with Relocation, Accounts, Fleet, and other internal departments for smooth client support.
- Prepare daily and weekly MIS reports, service updates, and operational documentation.

Required Skills & Qualifications

- Bachelor's degree in any discipline.
- 2-5 years of experience in customer service, hospitality, property management, facility management, or operations.
- Excellent English communication skills ( spoken and written ) - Mandatory .
- Strong customer service orientation and ability to interact confidently with expatriate and foreign corporate clients.
- Experience coordinating vendors, maintenance services, landlords, or societies will be preferred.
- Good organizational, planning, and follow-up skills.
- Ability to handle multiple clients and service requests simultaneously.
- Professional appearance, positive attitude, and problem-solving mindset.

Pay: ₹25,000.00 - ₹35,000.00 per month

Perks :

- Cell phone reimbursement
- Food provided
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Client Relationship Executive - Maintenance (Mumbai)
🏢 Relomi Corporate Services
📍 Mumbai