Automotive Customer Relations Manager - Essential Duties

- Assists in resolving customer complaints
- Ensures that new vehicles are properly prepped for delivery.
- Assists in the delivery of new and used vehicles, ensuring that each customer is informed of his/her warranty details, maintenance schedule and proper use of the vehicle's features, particularly those related to safety. Explains the hours of operation and location of the service and parts departments.
- Coordinates customer follow-up programs.
- Schedules and confirms service appointments for any current customers experiencing mechanical problems. Follows up with all parties after repair has been completed.
- Prepares monthly reports on the status of customer satisfaction in the dealership, including results of all factory-generated surveys.
- Discusses dealership customer satisfaction standings with the general manager and department managers,



monitoring significant changes and determining possible contributing factors.
- Maintains a case history file of all customer complaints and problems, documented with customer's name, type of vehicle, date of contact, nature of problem, personnel involved and detailed description of resolution.
- Reviews all post-sale service cases with the service manager once a month.
- Maintains a file of the dealership's customer satisfaction achievements.
- Assists service customers during the morning service rush, when possible.
- Team handling
- Attends sales, service and management meetings.
- Maintains a professional appearance.
- Other tasks as assigned.

Pay: ₹40,000.00 - ₹45,000.00 per month

Benefits :

- Cell phone reimbursement
- Provident Fund

Work Location: In person

📌 Customer Relationship Manager-automobiles (Vadodara)
🏢 VIDYA
📍 Vadodara