We are looking for a meticulous Quality Analyst to monitor and improve the accuracy, compliance, and consistency of our back-office operations teams. You will be the quality guardian across data entry, document processing, and operations workflows.

Ranchi, Jharkhand

Full-Time

Analyst / Senior Analyst

2-5 years experience

Responsibilities :

- Conduct daily sampling and auditing of back-office transactions — data entry, document verification, and processing tasks.
- Score agent/associate work against defined quality parameters and accuracy checklists.
- Provide structured, actionable feedback to associates and team leaders within 24 hours of audit.
- Identify error patterns and root causes — distinguish individual performance issues from systemic process failures.
- Maintain QA dashboards: accuracy rates, error type distribution, team-level and associate-level trends.
- Participate in calibration sessions with clients to align quality standards.
- Contribute to SOPs and training materials based on recurring error patterns.
- Support process improvement initiatives by providing quality data and recommendations.

Requirements :

- 2-5 years in a quality analyst or quality assurance role in BPO or back-office operations.
- Robust attention to detail — ability to catch errors in high-volume, repetitive tasks.
- Proficiency in MS Excel (VLOOKUP, pivot tables,



basic charts) for quality reporting.
- Excellent written communication skills for feedback and reports.
- Systematic, process-oriented mindset.
- Graduate degree in any discipline.

Nice to Have :

- Familiarity with ISO 9001 or Six Sigma quality frameworks.
- Experience with RPA or automation quality assurance.
- Prior experience in BFSI or healthcare back-office environments.

About Ayuda Solutions : Ayuda Solutions is a technology-enabled BPO and intelligent operations company headquartered in Ranchi, India. With 13+ years of delivery excellence, we serve enterprises across 11 industries — from BFSI and healthcare to hi-tech and e-commerce — combining AI automation with expert human operations.

With 800+ professionals, ISO 27001 certification, and a 4.4-star Glassdoor rating, we are a place where careers are built — not just jobs held. 68% of our managers started as team members and grew with us.

Ready to Apply? : Role Details :

- DepartmentOperations
- LocationRanchi
- TypeFull-Time
- LevelAnalyst / Senior Analyst
- Experience2-5 years

What We Offer :

- Health insurance — self + family
- Performance bonus
- Six Sigma certification sponsorship
- L&D; access to Ayuda Academy
- Internal mobility to QA Lead and Process Excellence roles

📌 Quality Analyst Back-office Operations (Ranchi)
🏢 Ayuda Solutions
📍 Ranchi