JLL supports the Whole You, personally and professionally.

About JLL

About the Role

We are seeking an experienced L&D; Operations Team Lead to oversee, plan, and manage comprehensive learning initiatives and programs across our global organization. This role will lead a team of L&D; coordinators, ensuring operational excellence across all L&D; lifecycle events, with particular focus on employee learning and training journeys.

What this job involves : Lead and manage a team of L&D; coordinators, providing guidance, coaching, and performance management to ensure delivery excellence

Oversee the submission and tracking of learning programs, e-learnings, and learning journeys in Workday, ensuring data accuracy and resolving escalated discrepancies

Support onboarding initiatives by tracking employee and manager progress, creating weekly reports to monitor new joiner training requirements, collecting feedback about new hire orientation through surveys and focus groups and evaluating program effectiveness.

Prepare and present monthly operational performance deck to stakeholders, showcasing key metrics, insights, and recommendations to drive strategic alignment and informed decision-making

Generate comprehensive training metrics reports including completion rates, participant satisfaction, and return on investment (ROI) through data extraction, analysis, and visualization to demonstrate business impact and support data-driven decision making.

Coordinate and optimize learning program operations including resource allocation, stakeholder management, process improvements, and quality assurance across all delivery formats

Oversee tactical learning program coordination including calendar management in Outlook, maintaining accurate learning records, tracking participant progress, facilitating stakeholder communications,



and collecting participant feedback for continuous improvement

Provide technical and logístical support for all learning delivery formats including setting up virtual meeting environments (Teams/Webex), coordinating room bookings and materials for in-person sessions, creating, and distributing invitations, tracking attendance, and managing post-session communications.

Maintain competency catalogues and establish governance for data requests and updates

Develop and execute marketing and communication strategies to maximize engagement with L&D; offerings

Identify process improvement opportunities and implement scalable solutions to enhance operational efficiency

Stay current on AI advancements in the L&D; space and recommend innovative solutions that align with organizational learning strategy

Key Skills : Proven team leadership and people management experience

Strong program management capabilities with demonstrated success delivering complex programs across matrixed, global environments

Advanced analytical and problem-solving skills with ability to translate data into actionable insights

Comfort working with emerging technologies and ability to evaluate, pilot, and implement AI-driven solutions

Excellent stakeholder management skills across all organizational levels

Superior communication and presentation abilities, capable of influencing senior leadership

Expert data management, validation,



and reporting skills

Deep understanding of Learning and Development practices, methodologies, and industry trends

Advanced MS Office Suite proficiency (Word, Excel, Outlook, PowerPoint)

Experience with Workday Learning environment or similar HR ERP systems required

Bachelor's degree in Human Resources, Business Administration, or related field

Minimum 8 years of progressive experience in Learning and Development operations, including minimum 2-3 years in a team lead or supervisory role

Track record of successfully managing client initiatives and programs at various organizational levels

Sound like you? In this role, your required to be : Exceptionally detail-oriented with ability to manage multiple priorities and tight deadlines

Highly organized, self-motivated, and capable of working autonomously

Comfortable leading in fast-paced, deadline-driven environments

Committed to exceptional customer service and process excellence

Proactive in driving results, continuous improvement, and innovation

Collaborative with strong teamwork and cross-functional partnership skills

Results-oriented with accountability for team and program outcomes

Strategic thinker with operational execution excellence

What we can do for you : At JLL, We make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work setting. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefit

📌 Team Lead - L&d Operations (Gurugram)
🏢 JLL
📍 Gurugram