JLL supports the Whole You, personally and professionally.

Property & Asset Management

Manager - Operations/Sr. Operations

Objective of the role : undefinedo Manages Site Operations to focus on the following benchmark pillars while they perform their assigned goals

- Brand
- Clients
- People and Values
- Platform

Key Responsibilities

1. Operational Excellence and Quality Management

Ensure all properties meet or exceed defined quality standards

Implement and maintain effective property management systems

Achieve target scores in internal and external audits

Successfully manage transitions from project teams to operations & maintenance teams

Proactively manage site operations and maintenance activities

Effectively handle escalations

1. Client Relationship Management

Maintain regular interaction and review sessions with clients

Ensure timely sharing and review of Daily Management Reports (DMRs) and Monthly Management Reports (MMRs)

Achieve high client satisfaction scores

1. Vendor Management

Conduct regular vendor performance reviews and evaluations

Ensure vendors meet quality and service level standards

1. Technology Implementation and Innovation

Drive the implementation of IT tools and AI in day-to-day operations

Support the rollout and implementation of SOPs, Preventive and Reactive Complaint Management Software, and other IT tools (e.g., KADence, CMO, FSI Go, etc.)

1. Compliance and Risk Management

Assist in maintaining and renewing site-related Building Statutory Compliances

Support administrative, compliance,



and legal documentation requirements

Ensure timely completion of snagging and de-snagging verification assignments

1. Financial Performance

Monitor and ensure timely submission of invoices to clients

Track payments from clients and maintain strict DSO (Days Sales Outstanding)

Monitor and control payroll inputs and related allocation queries

1. Team Management and Development

Actively involve and engage with the site team

Monitor people platforms (e.g., Workday) for team management

Coordinate with Subject Matter Experts (SMEs) for planned service reviews and audits

1. Business Development Support

Provide support on visits for BD queries

Contribute inputs for BD proposals as required

1. Contract Management

Track site agreements and initiate necessary renewal processes

Ensure timely communication with the team regarding contract renewals

1. Continuous Improvement

Implement best practices across the cluster

Identify and propose creative solutions to improve operational efficiency

The above KRAs encompass the key responsibilities you've outlined and provide a framework for evaluating the goals assigned to you.





Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL

- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

📌 Operations Manager (Hyderabad)
🏢 JLL
📍 Hyderabad