Full job description - (NAVI MUMBAI) Shift Timings - 6am - 3pm (MONDAY - FRIDAY) - FIXED SHIFT

Key Responsibilities:

- Manage end-to-end operations of the international BPO process.

- Lead, mentor, and motivate Team Leaders and agents to achieve performance targets.

- Monitor daily operational performance, KPIs, SLAs, and productivity metrics.

- Ensure high levels of customer satisfaction and quality service delivery.

- Handle client communication, reporting, and escalation management.

- Drive process improvements and implement strategies to enhance operational efficiency. Take calls for 4 hours daily and get performance from agents. :

- Conduct regular performance reviews, training, and coaching sessions.

- Ensure adherence to company policies, compliance standards, and process guidelines.

- Analyze MIS reports and prepare operational dashboards for management review.

- Manage workforce planning, attrition control, and employee engagement activities.

Required Skills & Qualifications:

- Minimum 5 years of experience in the International BPO industry is mandatory .





- 2 years experience as a Team Lead / Team Manager in an International Voice process.

- Strong leadership and people management skills.

- Excellent communication and client management abilities.

- Good knowledge of KPIs, SLAs, Quality, and Operations Management. :

- Strong analytical and problem-solving skills.

- Proficiency in MS Excel, reporting, and operational tools.

- Ability to work in rotational shifts if required.

Educational Qualification:

- Graduate in any discipline (MBA preferred).

- Experience handling international clients/processes. :

- Strong decision-making and conflict-resolution abilities.

- Ability to work in a fast-paced target-driven setting.

Salary : Best in the industry (Based on experience and interview performance).

How to Apply: Pay: ₹60,000.00 - ₹80,000.00 per month

Work Location: In person ; Location (NAVI MUMBAI)

Pay: ₹60,000.00 - ₹80,000.00 per month

Application Question(s):

- Experience in managing Lead generation / appointment setting Proceess.

Work Location: In person

📌 International Bpo Team Leader (Navi Mumbai)
🏢 Comtrek Digital
📍 Navi Mumbai