Req ID : 346534

We are currently seeking a Processes Technician N2/3 - IT (ITAM) to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

Summary of Key Responsibilities

- Management of the team, planning and prioritization of activities.

- Escalate and promote possible improvements to the services offered.

- Search for automation mechanisms in the performance of the area's activities.

- Define and enforce SAM policies and procedures across the organization.

- Ensure compliance with software licensing agreements and regulatory requirements.

- Establish ownership and accountability for SAM processes within functional groups.

- Drive the entire lifecycle of software assets: procurement, deployment, maintenance, utilization, and retirement.

- Maintain accurate inventory of licenses, contracts, and entitlements.

- Drive SAM awareness programs and training for relevant teams.

- Ensure employees understand software usage policies and compliance obligation

- Implement processes for software distribution, upgrades, and decommissioning.

- Ensuring the execution of services provided to end users is of high quality, consistent, and within the defined SLAs:

- Centralize requests for software installation/uninstallation, and redirect to other teams if needed (e.g., global workplace team, Procurement area).

- Support queries about the software catalogue, licensing, and costs.

- Assign licenses to users through software portals (e.g., Microsoft, Adobe, Docker, JetBrains).

- Register license assignments to end users/project codes.

- Manage and ensure the handling of more complex or potentially impactful service requests.





- Analyze service status reports provided by the SMO and establish necessary action plans.

- Monitor usage and ensure the stock of available licenses.

- Compliance & Audit Readiness

- Conduct regular audits and prepare Effective License Position (ELP) reports.

- Monitor software usage to prevent unauthorized installations and reduce compliance risks.

- Ensure readiness for vendor audits and internal governance checks

- Optimization & Cost Control

- Analyze software usage trends to identify cost-saving opportunities.

- Manage renewals, true-ups, and license procurement to optimize spend.

- Recommend low-cost alternatives and software harvesting strategies.

Knowledge, skills and attributes

- Seasoned analytical and reasoning skills.
- Ability to interpret complex processes and policies.
- Ability to work collaboratively with a diverse, global, and multicultural community.
- Ability to present information at various levels of the organization.
- Experience managing large-scale hardware deployments and refresh projects.
- Ability to work independently and collaboratively in a fast-paced setting.
- Strategic mindset with attention to detail.
- Knowledge of asset lifecycle management and inventory control.
- Familiarity with SAM tools (e.g., ServiceNow SAM Pro).
- Understanding of ITIL and ITSM processes.
- Proven experience in driving optimization of asset information

Academic Qualifications and Certifications

- ITAM/CSAM CHAMP (mandatory).
- ITIL v3 / v4 Foundation certified.

Required Experience

- 5-8 years in CMDB Configuration Management or IT Asset Management.
- Relevant services experience gained with a similar IT environment.

**About NTT DATA

📌 Processes Technician/3 - IT (Itam) (Bengaluru)
🏢 NTT Data
📍 Bengaluru