About Exotel :Exotel is India's leading AI-first cloud communications platform, powering over 25 billion customer conversations annually for 6,000+ enterprises across India, Southeast Asia, and the Middle East.From voice and contact centres to AI-powered customer engagement, Exotel enables businesses to build reliable, scalable, and intelligent customer experiences.About the Role :You will be the senior technical voice in Voicebot Delivery: setting the standards others build to, taking on the hardest and most novel builds, and shaping what gets productised rather than rebuilt for each customer.What You'll Do:Solution Architecture and Delivery:- Own the most complex and novel voicebot builds, and set the technical approach others follow.- Act as design authority on solution and integration architecture across the customer's communication stack, and make the feasibility call at scoping.- Be the technical voice in front of enterprise customers and in escalations.LLM and Platform Engineering:- Set the prompt patterns, evaluation standards and guardrails the team builds to.- Own the architecture of LLM-backed conversation systems: orchestration, retrieval, tool use, latency and failure behaviour.- Build the connectors, test suites,



accelerators and tooling the whole team reuses.Technical Leadership:- Shape the product and engineering roadmaps - turn recurring patterns into platform work rather than repeated bespoke builds.- Partner with Product and Engineering on customer-specific enhancements and on resolving escalations.- Grow FDE I and FDE II engineers into independent owners.What We're Looking For:Experience:- 5+ years, with significant time in a hands-on engineering or forward-deployed role.- A track record of building reusable tooling and accelerators, not only of delivering projects.- Experience leading enterprise implementations end to end.Technical Expertise:- Strong software engineering background with hands-on coding in Python and/or TypeScript.- Experience with LLM application architecture: orchestration, retrieval-augmented generation, agents and tool calling, evaluation and guardrails.- Able to architect integrations against any customer communication stack - ticketing, CRM, marketing automation, deflection and contact centre systems.- Deep debugging ability across distributed systems, APIs and real-time voice or telephony.- Working knowledge of cloud platforms, Linux, SQL and networking fundamentals.Customer and Leadership Skills :- Credible with engineering teams and with enterprise customers alike.- Robust stakeholder management and escalation handling.- Able to mentor engineers and raise the technical bar of a team without owning it on paper.Education :- Bachelor's or Master's in Computer Engineering, Computer Science or an equivalent computer-related degree.Good to Have :- Experience with LLM application or multi-agent frameworks.- Contact centre platforms, SIP, VoIP or WebRTC.- Experience influencing a product roadmap from the field.- Exposure to conversational AI platforms in the market. (ref:hirist.tech)

📌 Exotel - Forward Deployed Engineer III - Voicebot Delivery (Bengaluru)
🏢 EXOTEL TECHCOM PRIVATE
📍 Bengaluru